Help Desk Support

4 months ago


Dubai, United Arab Emirates SMART DATA INFORMATION TECHNOLOGY Full time

must have worked with ticketing systems.
- Microsoft 365 support and experience is a must.
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Provide essential online security advice and support

**Salary**: AED3,000.00 - AED3,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- do you have experience with Microsoft 365?

**Experience**:

- Two: 2 years (preferred)
- using a ticketing system: 1 year (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)



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