IT Help Desk

3 weeks ago


Dubai, United Arab Emirates Corporate Hub Group Instritute (CHLI) Full time

Our company is looking for a IT Help Desk to join our team.

**Responsibilities**:

- If end user’s problem cannot be resolved remotely the Phone Support Analyst must dispatch Tier 2 Support Analysts for on-site assistance;
- Follow internal asset and inventory management processes for all IT hardware and software;
- Maintain detailed logs of problems and resolutions to update knowledge base;
- Identify and research routine technical problems that are of medium complexity and follow through to solutions;
- Processes and procedures constantly evaluated and adjusted to best meet the customer’s needs;
- Walk the customer through the problem-solving process;
- Identify and suggest possible improvements on procedures;
- Provide detailed information on IT products or services;
- Complete remote troubleshooting through diagnostic techniques and pertinent questions;
- Log, diagnose, and resolve computer-related calls;

**Requirements**:

- Ability and passion to learn new technology;
- Associate s Degree or comparable work/education experience;
- 1-3 Years proven in a Help Desk, Desktop or Analyst support role;
- Certifications are a plus, but not necessary;
- Experience in providing customer service to an end user client;
- Excellent English written and oral communication skills;
- Strong preference for prior experience with an IT managed services provider;
- Some experience as a help desk technician or other customer support role a plus;
- Tech savvy with working knowledge of office automation products, databases and remote control;
- Ability to diagnose and solve basic technical issues;
- Good understanding of computer systems, mobile devices, and other tech products.

**Job Types**: Full-time, Permanent

**Salary**: From AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


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