Help Desk Specialist

7 days ago


Dubai, Dubai, United Arab Emirates Insight Global Full time

Job Summary

We are seeking a skilled Help Desk Specialist to join our team at Insight Global. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and ensuring that their issues are resolved in a timely and professional manner.

Key Responsibilities

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues with web-based applications
  • Utilize strong communication and problem-solving skills to resolve customer complaints
  • Work effectively in a fast-paced environment and prioritize tasks to meet deadlines
  • Collaborate with internal teams to resolve complex technical issues

Requirements

  • 2-3+ years of experience in technical support or a related field
  • Proven expertise in troubleshooting web-based applications
  • Strong communication and problem-solving skills
  • Proficiency in MS Office products
  • Ability to work Eastern Time hours

Preferred Qualifications

  • Experience with ETQ complaint handling system
  • SAP working experience


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