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IT Help Desk Technician

3 months ago

Dubai, United Arab Emirates DUBIMED MEDICAL SUPPLIES TRADING LLC Full time

DUBIMED is a leading healthcare solutionsprovider dedicated to offering comprehensive medical services andproducts to improve the health and wellbeing of our community. Aspart of our commitment to excellence we are seeking a motivated andcustomeroriented IT Help Desk Technician to provide technicalsupport to our employees. The ideal candidate will be responsiblefor resolving hardware and software issues managing IT requests andensuring the smooth operation of our IT systems with a specificfocus on supporting Zoho and ERPsystems.

Key Responsibilities:

  • Technical Assistance:

    • Serve as the first pointof contact for employees seeking technical assistance via phoneemail or inperson.
    • Diagnose andresolve hardware and software issues including laptops desktopsprinters and mobiledevices.

  • User Management:

    • Manage user accounts and permissions ensuringsecure access to company systems anddata.

  • System Maintenance:

    • Install configure andmaintain IT equipment and softwareapplications.
    • Conduct regularsystem maintenance and updates to ensure optimal performance andsecurity.

  • Network Support:

    • Provide support for network connectivityissues and escalate complex problems to higherlevel support whennecessary.

  • Documentation:

    • Document and track all IT support requests andresolutions in the help desk ticketingsystem.

  • Asset Management:

    • Assist with IT assetmanagement including inventory tracking and equipmentprocurement.

  • Collaboration:

    • Collaborate with other IT team members toimplement new technologies and improve existingsystems.

  • Training and Guidance:

    • Provide training andguidance to employees on best practices for using ITresources.

  • Specialized Support:

    • Provide specializedsupport for Zoho and ERP systems including troubleshooting userassistance and systemmaintenance.

  • Security:

    • Manage basic security measures includingantivirus updates firewall management and securityprotocols.

  • Backup Management:

    • Manage company backupsacross different platforms and branches ensuring data integrity andrecoveryprocedures.


Requirements
Bachelor s degree inInformation Technology Computer Science or a relatedfield.
Proven experience as an ITHelp Desk Technician or in a similar role.
Strong knowledge of Windows and macOS operating systemsMicrosoft Office Suite and common softwareapplications.
Familiarity withnetwork protocols VPN and remote desktopsupport.
Excellent troubleshootingand problemsolving skills.
Strongcommunication and interpersonal skills with the ability to explaintechnical concepts to nontechnical users.
Experience with Zoho and ERP systems includingimplementation configuration and usersupport.
Ability to workindependently and manage multiple taskssimultaneously.
Relevantcertifications such as CompTIA A CCNA (Cisco Certified NetworkAssociate) or Microsoft Certified IT Professional (MCITP) arerequired.
Experience in managingbasic security measures and backup systems.

BenefitsCompetitive salary and benefitspackage.
Opportunities forprofessional growth and development.
Collaborative and supportive workenvironment.
Commitment to employeewellbeing and worklife balance.