IT Help Desk Analyst
2 months ago
We are currently looking for IT Help Desk Analyst our UAE operations with the following terms & conditions.
Experience and Skills
- 2 years’ experience
- Knowledge about ITSM tools and ITHD Ticketing
- Knowledge about Windows 10 / 11
- Basic Knowledge of networking
- Bachelor's Degree in Computer science
**Responsibilities**:
- Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
- PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
- Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
- Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
Joining time frame: 2 weeks (maximum 1 month)
**Additional Information** Terms and conditions**:
**Joining time frame**:maximum 4 weeks
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