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Technical Presales Consultant

7 months ago

Dubai, United Arab Emirates Uqudo Full time

**Title**:Technical Presales Consultant

**Function**:Commercial

**Location**: Dubai, UAE

**Job Type**: Permanent/Full time

**Company Overview**:
In a world increasingly reliant on digital interactions, trust is the foundation upon which meaningful business relationships are built. As online transactions continue to surge at an unprecedented pace, Uqudo stands at the forefront of this transformation. Our mission is ambitious yet unequivocal: to infuse trust into every digital transaction, not only across the Middle East and Africa but also on a global scale.

With a presence in over 70 countries, spanning more than 10 diverse industries and catering to hundreds of unique use cases, Uqudo is the undisputed leader in Identity services within the MEA region.

At Uqudo, we are committed to driving innovation and delivering excellence through cutting-edge solutions, including KYC, Digital Onboarding, KYB, Screening, Biometric Authentication, and a host of other groundbreaking products. What sets us apart is our team's 20+ years of Identity expertise, our feature-rich platform, and our unwavering dedication to empowering businesses to navigate the complexities of identity management with confidence and ease.

Uqudo is backed by leading venture capital partners in the Middle East who have a proven track record of supporting the region's most innovative and successful businesses. We firmly believe in attracting the brightest minds and fostering an environment where they can thrive. If you have a passion for technology, a thirst for growth opportunities, and a desire to contribute to a high-performance team, Uqudo is the place to realize your aspirations.

**Role Overview**:
As a Technical Pre-Sales Consultant at Uqudo, your main role and tasks will involve diving deep into understanding our customers’ ID verification (IDV), Know Your Customer (KYC) and Know you Business(KYB) needs, proposing innovative solutions to address their specific requirements. You will showcase the power of our technology through engaging demonstrations and oversee successful pilots and trials to ensure customer satisfaction. Collaborating closely with our Sales Team, you will craft compelling proposals that align perfectly with customer requirements. Your ability to stay ahead of the curve by continuously learning and adapting to the evolving landscape of Uqudo and competitor technologies will be crucial in delivering the best solutions to our customers. Additionally, you will cultivate meaningful relationships with technical stakeholders across various roles, fostering a collaborative and supportive environment.

**Key Responsibilities**:
**Understanding Customer Needs and Demonstrating Solutions**:

- Assist the sales team in defining Uqudo capabilities in customer meetings.
- Gain a thorough understanding of customers' IDV ,KYC and KYB requirements, addressing their pain points effectively.
- Provide comprehensive knowledge of Uqudo solutions to support sales efforts and offer tailored proposals.
- Conduct engaging demonstrations of Uqudo technology.

**Managing Pilots and Proof of Concept Initiatives**:

- Oversee successful pilots and trials, ensuring a seamless customer experience.
- Provide training and support during proof of concept projects.

**Crafting Compelling Proposals and Collaborating with Sales**:

- Collaborate closely with Sales to develop persuasive end-to-end proposals aligned with customer requirements.
- Clearly articulate the value proposition and technical advantages of Uqudo solutions.
- Support sales process by contributing to project architecture and identifying customer needs.

**Continuous Learning, Adaptation, and Relationship Building**:

- Stay updated on the latest advancements in technology, adapting knowledge to deliver cutting-edge solutions.
- Establish and nurture meaningful relationships with technical stakeholders.

**Qualifications**:
**Expertise in ID Verification and KYC**:

- Demonstrated proficiency and experience in ID verification processes
- Experience working with enterprise Organizations.

**Strong Technical Background**:

- Solid understanding of software development, cloud computing, and related technologies.
- Experience with SaaS (REST), mobile (SDKs, SWIFT, Kotlin, etc), security and UX.
- Ability to identify product enhancements and resolve technical issues impacting customer operations.

**Excellent Presentational and Communication Skills**:

- Ability to effectively communicate complex technical concepts.

**Customer-Centric Approach and Continuous Learning Mindset**:

- Proven ability to understand and address customer needs, with a passion for delivering exceptional experiences.
- Commitment to continuous learning and adaptation.

**Collaboration and Relationship Building Skills**:

- Ability to collaborate effectively with cross-functional teams and build relationships with technical stakeholders.

**Technical Bachelor’s Degree or Equivalent Practical Experience.**

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