Client Service Admin

6 months ago


Dubai, United Arab Emirates Cartier Full time

Reference Code: 99025**Client Service Admin**:

- Dubai, DU, AE- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**MAIN PURPOSE**

**KEY RESPONSIBILITIES**:

- 
- Ensure the registration of all repair order on IRIS system 
- Check the client eligibility to FOC programs 
- Identify and check spare part availability on the system 
- Handle with admin team the boutique stock repair and sticker maintenance 
- Organize the transfer to the relevant repair
- Follow-up with on the repair lead-time with the relevant team 
- Organize the repair delivery via FedEx and manage remote payment 
- Ensure Quality Check upon repair reception 
- Coordinate with other boutiques regarding estimate approval or repair collection 
- Process product exchange related to after-sales 
- Support the SA team on CS policies/procedure/ repair feasibility 
- Support the SA team on the floor when required
(CS clients) 
- Brief boutique teams on CS updates (new projects, services, activations...) 
- Support Dubai Mall CS Team (repair delivery, collection call, lead-time update...) 
- Ensure coordination with Call Center on CS topics 
- Be proficient in Cartier operation systems (Wise,
NSI/IRIS, Kering portal...) 
- Ensure smooth and clear communication with all the stakeholders 
- RCS RELATIONSHIP MANAGEMENT: 
- Build and ensure strong relationship with RCS workshop technician and Operation platform regarding the repair quality, lead delay and Cartier rules and policies 
- Be part of the monthly meeting with workshop technician to align on repair performance and new services (lead time, quality check, CS program, personalization...)

**YOUR PROFILE**:

- Excellent verbal and written communication skills 
- Strong interpersonal skills; empathy, confidence, patience, team-player 
- Ability to prioritize in a high traffic environment and work under pressure
- Strong solution-driver, client-focused 
- Reliable and flexible 
- Accurate, organized and efficient 
- Good knowledge of MS Office and after-sales system



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