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CRM Administrator
2 weeks ago
**CRM Administrator**:
**Salary**:
: Industry Standards
**Experience**:
: 5 Years
**Joining Date**:
: ASAP
**Job Location**:
: Abu Dhabi
**Industry Type**:
: IT Service
**Function**:
: Software Development
**Reporting To**:
: Manager
**Job Type**:
: Full Time
**Requirements**:
- Certifications
- Any 2 of the certifications from the following:
- Microsoft 365 (M365) Certified Enterprise Administrator Expert Certification
- Customer Data Platform Specialty Certification
- Dynamics 365 Business Central Functional Consultant Associate Certification
- DevOps Engineer Expert
- Power Apps + Dynamics 365 Developer Associate
- Microsoft Azure Administrator
- Minimum 5 years of experience in IT field.
- Minimum of 3 years of experience in managing multiple dynamics CRM, Azure Dev Ops and related services
- Experience in implementing and managing online (cloud)CRM solutions
- Good understanding of Common Data Service (CDS) and the Common Data Model (CDM)
- Good experience in integrating dynamics CRM with SharePoint, Power Platform, Microsoft Team, Microsoft Outlook etc.
- Good Understanding of Microsoft dynamics licensing model
- Good experience in implementing MSD CRM Sales, Customer Service, Marketing modules
- Deep understanding of best practices.
- Exceptional analytical and problem-solving skills.
- Knowledge in Azure technologies like Azure Functions, Logic Apps development are advantageous.
- Strong operation and leadership skills.
- Good communication, negotiation and conflict resolution capabilities
**Key Responsibilities**:
- Setup and manage different Microsoft Dynamics CRM environments and related azure services.
- Coordinate different release activities with developers, architects and managers.
- Lead CRM deployment activities and document the deployment plan/check list.
- Manage different release documents
- Solution Upgrade and Version Control
- Environment health check and Performance monitoring
- Educate developers, architects about different release from Microsoft
- Manage Licensing and User Access
- Define and execute the security standards
- Work with Auditing team to comply the standards.
- Communicate release and outage notification to the stakeholders
- Work with architects and technical leads to adopt the changes as per the dynamics CRM product road map.
- Design and implement cloud solutions which are secure, scalable, resilient, monitored, auditable and cost optimized.
- Design and implement continuous delivery pipelines that serve the purpose of provisioning and operating client test as well as production environments.
- Provide systems support including responding to monitoring alerts.
- Implement and stay abreast of Cloud and DevOps industry best practices and tooling.
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