General Manager, Syp Mena

6 months ago

Abu Dhabi, United Arab Emirates SYPartnersTest Full time

**About SYP**

SYPartners is a consulting firm that focuses on transformation.

Using the tools of strategy and design, we work alongside CEOs, leaders, and their executive teams to design a better future for their organizations—particularly in times of great change. The animating idea that drives us is our belief that **organizations designed for both humanity and performance create unprecedented impact.** We partner with leaders in organizations that have the courage and rigor to pursue both as equally essential and mutually reinforcing. And we seek to design our own organization in alignment with this idea, as well.

SYPartners was founded in 1994. The company is headquartered in New York City, with locations in San Francisco and Abu Dhabi. It is a founding member of kyu, a collective of best-in-class creative firms.

**The Opportunity**

As General Manager reporting directly to our U.S. based CFO, you are responsible for establishing, managing, and scaling the day-to-day and future business operations of SYPartners Middle East (ME). The GM will play a hands-on role in strategy planning, budgeting and office management, governance, communications, and championing client work and our people on the ground in Abu Dhabi. Partnering closely with the Executive Director of SYP ME and SYP Global Leaders based in the US, this role will drive productivity, efficiency, and growth—while maintaining continuity with SYP HQ. You will directly manage the UAE based Operations Manager, SYP ME. Additionally you will manage and develop local UAE consulting staff acting as a mentor.

**If this is you, **come thrive at SYPartners and take us to the next level.**
- Highly entrepreneurial—you show up as a leader seamlessly integrating within our client interactions; discretely operating strategic initiatives in ways that sustain the business and drive revenue and profitability for SYP.
- You serve as a trusted manager and mentor, not only within your immediate team but also extending your guidance to colleagues across the organization.
- As a dependable communicator, you skillfully navigate and hold multiple, sometimes conflicting perspectives, along with highly confidential information. Your adeptness in handling diverse viewpoints allows you to effectively steer groups toward informed decision-making.
- You are an expert organizer and planner, demonstrating your ability to prioritize and scope projects for yourself and on behalf of individuals and the broader team, and build/refine operational procedures to enhance efficiency.
- You are a passionate leader who offers empathy, inclusion, and creativity, fostering connections, motivating, and providing guidance to employees.
- You actively build SYP's reputation in the UAE—strengthening our clients' confidence in the value of our work.

**How you'll drive impact**

**Leadership and Management**
- In partnership with the UAE Executive Director and SYP leadership, provide forward-thinking leadership and inspiration to guide culture, drive change and build value in the organization
- Provide strategic input and process leadership to achieve business goals
- Ensure the conditions for success are in place for collaboration and synergy with SYP Global leadership

**Business Operations + Performance**
- Develop strategic plan for organizational effectiveness and establish, implement and enforce policies and operating procedures specific to the region
- Collaborate with the SYP Talent and People team to engage in the recruitment, onboarding, and retention of both local staff and freelance talent, while adeptly addressing employee relations matters
- Contribute to the annual budgeting and long-term financial planning activities and process for the region
- Oversee and manage income, expenses and cash flow
- Review and provide input to and/or negotiate vendor contracts (partnering with SYP Accounting and outside counsel as necessary)
- Act as local liaison for SYP and kyu as it relates to compliance and governance issues
- Oversee building operations and facilities

**Business Development Support**
- Serve as central point of contact for new and existing relationships in advocacy of new projects, extensions, and business development
- Manage client contracts (MSAs, SOWs), procurement processes, commercial negotiations, and proposals (partnering with SYP Accounting and outside counsel as necessary)
- Facilitate and support consulting operations with local oversight of the pipeline

**Program Management**
- Identify and initiate opportunities to create increased operational efficiencies and leverage assets/resources to increase capacity for impact
- Strengthen operational systems and processes to improve cross-functional communication and decision making for current and future projects
- Coordinate activities to ensure transparency and collaboration between departments, appropriate communication, and efficient program delivery; anticipate future opportunities and market conditions

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