Client Relations Manager
7 months ago
We are hiring an experienced individual for the position of **Client Relationship Manager**. Your primary responsibility will be to ensure excellent customer experience for our clients by regularly communicating with them and listening to their needs. You will develop and sustain strong business relationships with them, identify and resolve any issues or complaints, present the company’s products and services, and gather and analyze feedback.
**Client Relationship Manager Duties & Responsibilities**:
- Develop long-term relationships with clients and maintain trust and loyalty
- Ensure clients are satisfied with the customer service and assistance provided
- Meet with clients to learn about their needs and create plans to achieve them
- Regularly communicate with clients over the phone, social media, or in person to review and update their needs and requirements
- Research, identify, and approach prospective individuals or companies to engage as clients
- Present and sell the company’s products and services to clients
- Detect and resolve escalated issues and complaints from clients
- Research competition and new products to stay ahead in the market
- Implement effective sales plans and campaigns to generate more revenue
- Gather and analyze feedback from clients and direct feedback to appropriate departments
- Monitor and analyze industry trends and present new products and services to clients
- Present contracts to clients, negotiate terms and conditions, and ensure adherence to contract terms
- Collect and review performance reports, proposals, and other materials to ensure they are complete and accurate
- Collaborate with other professionals to develop strategies that will attract new clients
**Client Relationship Manager Requirements**:
- Bachelor’s degree in business, business administration, public relations, communications, or a related field
- Prior working experience in a managerial role in marketing or customer service
- In-depth knowledge of business and industry-related principles and processes
- Effective problem-solving
- Excellent strategic and analytical mind
**Salary**: AED5,000.00 - AED5,500.00 per month
Ability to Relocate:
- Dubai: Relocate before starting work (required)
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