Administrative Secretary
6 months ago
**Company Overview**:
ServiceSeeking Facility Management is a leading provider of comprehensive facility management services in Abu Dhabi. We specialize in delivering top-notch cleaning services to our clients, ensuring their spaces are maintained to the highest standards of cleanliness and hygiene.
**Position**: Administrative Secretary**Location**: Abu Dhabi, UAE**Company**: ServiceSeeking Facility Management**Type**:Full-time
**Roles and Responsibilities**:
- **Administrative Support**:
- Provide administrative support to the cleaning services department, including but not limited to handling phone calls, scheduling appointments, and managing correspondence.
- Maintain organized and up-to-date files, documents, and records related to cleaning service operations.
- Assist in the preparation of reports, presentations, and other documents as required by the management team.
- **Client Communication**:
- Serve as the primary point of contact for clients, responding to inquiries, addressing concerns, and ensuring exceptional customer service at all times.
- Coordinate with clients to schedule cleaning services appointments, confirmations, and follow-ups.
- Proactively communicate with clients to gather feedback and ensure their satisfaction with our services.
- **Team Coordination**:
- Collaborate with the cleaning services team to ensure seamless coordination of schedules, assignments, and resources.
- Assist in the recruitment and onboarding process of cleaning staff, including scheduling interviews and coordinating training sessions.
- Maintain communication channels between management and cleaning staff to relay important updates, instructions, and feedback.
- **Documentation and Reporting**:
- Prepare and maintain accurate documentation of cleaning service contracts, agreements, and service level agreements.
- Assist in the preparation of periodic reports on key performance indicators, including client satisfaction, service quality, and operational efficiency.
- Ensure compliance with company policies, procedures, and regulatory requirements related to cleaning service operations.
- **General Office Management**:
- Perform general office management tasks such as managing office supplies, coordinating maintenance of office equipment, and ensuring a clean and organized work environment.
- Assist in coordinating meetings, conferences, and other events related to cleaning service operations.
**Qualifications**:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Proven experience in administrative support roles, preferably in the facilities management or cleaning services industry.
- Excellent organizational and time management skills with the ability to prioritize tasks effectively.
- Strong interpersonal skills and the ability to communicate effectively with clients, team members, and management.
- Attention to detail and a high level of accuracy in all tasks.
- Ability to multitask and work effectively in a fast-paced environment.
- Fluency in English; knowledge of Arabic is an advantage.
**Join Our Team**:
**Note**:This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Management reserves the right to modify duties or assign other duties as necessary.
Pay: From AED1,800.00 per month
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