Lead Engagement Manager- Dubai, UAE
5 months ago
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
**Job Description**:
- Overview
- The Strategy Consultant is responsible for successfully scoping and selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased, to achieve their desired business outcomes. These service offerings include our customer success and platform architect services, implementation services, managed services, training, and enhanced support services. The Strategy Consultant is part of the Customer Operations team. Customer Operations purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services delivered by world class consultants, leveraging our ecosystem of partners, our leading practices, methodologies and tools based on experiences from thousands of customer engagements.
- Key Responsibilities- Participate in Account Planning for strategic and large enterprise accounts.-
- Collaborate with sales account teams, customer operations team members and ecosystem partners to develop implementation strategies to deliver customer outcomes.-
- Develop a services strategy in an allocated territory with a target prospect list and a regional services sales plan.-
- Lead implementation planning - Engage in early phases of sales cycle to determine implementation requirements and readiness.-
- Conduct Strategy Workshops leveraging the Sprinklr Adoption framework to define a clear operating model with COE, account maturity and implementation scope.-
- Work with solution consultants and platform architects to develop the solution design plan documents to present to EB as well as key customer stakeholders for solution validation and alignment.-
- Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of Sprinklr services to meet their needs.-
- Execute a structured services sales process including qualifying prospects, scoping services, crafting statements of work (SOWs) and leading executive/CxO discussions and positioning meetings to close services opportunities.-
- Coordinate project handoff to the delivery team and customer success team. Engage where appropriate during implementation design phase to provide oversight and answer any questions from solution design plan.-
- Build trusted client relationships to capture services related case studies and referenceable success stories.-
- Engage in new requirements to define scope and draft change orders.-
- Take learning from each project and incorporate back into pre-sales implementation readiness and scoping best practices to further improve our customer experience.- Qualifications- 5+ years of Consulting Experience with a Global SI, Management consulting firm, Big 3 Public Cloud Company, or Large Enterprise SaaS company-
- Experience working with Fortune 500 companies to define their digital business transformation initiatives and technology journey.-
- Experience implementing enterprise business systems, call center solutions and/or SaaS Platforms.-
- Experience working with functional business leaders, identifying business objectives, and developing outcome-focused roadmaps.-
- 5+ years leading architecture design and scoping of large enterprise projects.-
- Cloud platform certification(s)-
- Excellent written and verbal communication skills-
- Strong project and program management skills-
- Ability to collaborate and work within a team environment.-
- Customer Focused with a track record of driving results.-
- Travel up to 50%Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to
to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the gro
-
Engagement Lead
5 months ago
Dubai, United Arab Emirates Tandem Search Full time**The Position** The main role of the Engagement Lead is to support Principals and Partners in their business development and delivery by managing client engagements through all phases. You will contribute to thought leadership by supporting Partners and Principals with the development of products, tools and methodologies. The engagement leader will provide...
-
Chief Financial Officer
2 months ago
Dubai, United Arab Emirates Global Financial Solution Dubai- UAE Full time**Join Our Team as Chief Financial Officer (CFO)** **Location**: Barsha, Dubai, UAE **Positions Available**: 1 **Company**: GFS Group of Companies GFS Group, a prominent multinational organization with a strong presence in the Builders & Developers sector across Karachi, UAE, the UK, and beyond, is on an exciting growth trajectory! We are seeking a...
-
Chief Financial Officer
1 month ago
Dubai, United Arab Emirates Global Financial Solution Dubai- UAE Full time**Location**: Barsha, Dubai, UAE **Positions Available**: 1 **Company**: GFS Group of Companies GFS Group, a prominent multinational organization with a strong presence in the Builders & Developers sector across Karachi, UAE, the UK, and beyond, is on an exciting growth trajectory! We are seeking a dynamic and strategic Chief Financial Officer (CFO) to...
-
Culture & Engagement Manager (Emiratisation)
6 months ago
Dubai, United Arab Emirates CharterHouse Full time**Job description**: Charterhouse is working with a renowned banking and financial services provider who is one of the highest performing, well-established organisations in the region. Our client is currently looking to hire a UAE National Culture & Engagement Manager. **About the role** The Culture & Engagement Manager will lead and handle all engagements...
-
Community Engagement Manager, Major
6 months ago
Dubai, United Arab Emirates PER, Private Equity Recruitment Full timePER, Private Equity Recruitment Dubai, United Arab EmiratesPosted 7 hours ago Permanent Competitive - Community Engagement Manager, Major Corporate-backed Investor, Dubai, UAE **About our client** Our client is a major family-owned conglomerate which has a sizeable investment arm. Various arms of the company invest in a range of strategic directions,...
-
Global Growth and Engagement Manager
5 months ago
Dubai, United Arab Emirates Johnson & Johnson Full time**Johnson & Johnson**: Johnson & Johnson is recruiting **Global Growth and Engagement Manager **to be located in Dubai - UAE. **Johnson and Johnson MedTech Digital is seeking a Growth & Engagement Manager to drive growth and engagement across J&J Medtech sites in the United States or EMEA. Reporting directly to the Growth & Engagement (G&E) Implementation &...
-
Community Engagement Manager, Major
5 months ago
Dubai, United Arab Emirates PER, Private Equity Recruitment Full timeCommunity Engagement Manager, Major Corporate-backed Investor, Dubai, UAE **About our client** Our client is a major family-owned conglomerate which has a sizeable investment arm. Various arms of the company invest in a range of strategic directions, including venture capital and incubating new businesses. This role takes the lead in ensuring that the...
-
Global Engagement
6 months ago
Dubai, United Arab Emirates BOEING Full timeAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...
-
Customer Engagement Manager
3 months ago
Dubai, United Arab Emirates FIVE Hotels and Resorts Full time**An Exhilarating Opportunity** Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry. Join the FIVE Tribe - and Get Ready to Make Waves. A Driven Self-Starter, you have Excellent...
-
Engagement Manager
6 months ago
Dubai, United Arab Emirates IQVIA Full time**Overview**: **IQVIA is the world’s leading, specialized advisor on critical business issues in the life sciences, and a leading provider of information, services and technology for the healthcare industry in 100+ countries around the world. Our Consulting teams offer end-to-end management consulting in key issues areas that include: business unit,...
-
Engagement Manager
5 months ago
Dubai, United Arab Emirates FJX Full time**Join our team and be part of a dynamic team committed to making a meaningful impact in the industries we serve.**: **Location**: Remote, MENA region preferably **Duration**: Full-Time role **Salary**:Competitive, commensurate with experience **About Us**: FJX is an IT service and consulting firm focused on digital transformation and technology to...
-
Engagement Manager
6 months ago
Dubai, United Arab Emirates Novasyte Full timeOverview IQVIA is the world’s leading, specialized advisor on critical business issues in the life sciences, and a leading provider of information, services and technology for the healthcare industry in 100+ countries around the world. Our Consulting teams offer end-to-end management consulting in key issues areas that include: business unit, therapy area...
-
Engagement Manager, Aviation Consulting, Dubai
6 months ago
Dubai, United Arab Emirates Alton Aviation Consultancy Full timeEngagement Manager, Aviation Consulting, Dubai **COMPANY INTRODUCTION** Alton Aviation Consultancy is a specialized management consulting firm focused on the aviation sector. Our global client base includes, among others, major private equity and institutional investors in aviation, airlines, airports, lessors, and aerospace manufacturers. As an...
-
Tech Lead
2 months ago
Dubai, United Arab Emirates Cobblestone Full time**Employment Type**: Full-time & Permanent **Salary**: USD **100,000 - 120,000** **per annum** in a zero-tax environment (plus annual performance-based bonuses) **Job Location**: Dubai, UAE (We provide visa sponsorship & relocation assistance) **About Cobblestone Energy** Cobblestone Energy is an energy trading company specialising in the European Gas...
-
Real Estate Sales Officer for Dubai
1 month ago
Dubai, United Arab Emirates Global Financial Solution Dubai- UAE Full time**Job Advertisement: Real Estate Sales Officer** **Company: GFS Builders & Developers** **Location: Dubai, UAE** **Position: Real Estate Sales Officer** **About Us**: GFS Builders & Developers is a premier real estate company in Dubai, known for our innovative projects and commitment to excellence. We are dedicated to providing our clients with...
-
Real Estate Sales Manager Dubai
3 months ago
Dubai, United Arab Emirates GFS Builders and Developers Full time**We're Hiring!** Real Estate Sales Manager - Dubai - UAE **Location**: Dubai, UAE **Number of Positions**: 03 **Company**: GFS Group of Companies GFS, a leading multinational organization engaged in diversified businesses, is expanding! We are actively looking for a high-profile individual to join our dynamic team as a Real Estate sales Manager for our...
-
Employee Engagement Manager
6 months ago
Dubai, United Arab Emirates Huda Beauty Full time**Who We Are**:At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest growing beauty brands. As a company, we are fueled by purpose and...
-
Head of Government Engagement- UAE, QAtar, Kuwait
6 months ago
Dubai, United Arab Emirates Jobs for Humanity Full time**Company Description** Company Name: USD 437 Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the...
-
Client Engagement Lead/facilitator
6 months ago
Dubai, United Arab Emirates Gravity Consulting Full timeAt **Gravity**, it's our mission to make organisational strategy easy to navigate, and help senior leaders of complex organisations become the heroes of their own stories. We help executives and their organisations make sense of their strategic landscape, articulate, navigate, mobilise and ultimately realise their ambitious visions, with an approach that...
-
Assistant Guest Engagement Manager
3 weeks ago
Dubai, United Arab Emirates OliOli Children's Museum Full time**Position**: Assistant Guest Engagement Manager **Location**:Dubai, UAE **Executive Summary** - Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration._ - OliOli® (means ‘joy’ in...