Assistant Guest Engagement Manager
3 weeks ago
**Position**: Assistant Guest Engagement Manager
**Location**:Dubai, UAE
**Executive Summary**
- Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration._
- OliOli® (means ‘joy’ in the Hawaiian language) is a multiple award-winning contemporary children’s museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits. _
**Position Overview**:
The Assistant Guest Engagement Manager will be a member of the senior team leading the guest engagement efforts at OliOli® Dubai. Among other things, they will be responsible for (a) all aspects of guest engagement and satisfaction including continuously strengthening and actively leading/inspiring a team of 15-20 frontline professionals, (b) supporting the implementation of different programs on a periodic basis, and (c) contributing to a culture of flawless execution of guest experiences and continuous improvement.
**FOUNDERS’ BACKGROUND**
We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.
**KEY DUTIES & RESPONSIBILITIES**
**Guest Engagement / Satisfaction**:
- Act as the Duty Manager on the floor and take full control of the museum operations on those occasions
- Take full ownership of leading all aspects of guest engagement / satisfaction
- Ensure that all children/guests visiting OliOli® have an awesome and memorable experience through a highly talented, effective, kind and committed frontline team
- Guest feedback:
- Accurately measure and respond to guest satisfaction on a periodic basis:
- Effectively collect information from guests to understand how they spend their time in the space and how we can improve that experience through (a) reviews (b) frontline team and (c) guest interactions
- Spend time on the floor, particularly during special program implementation to understand guest feedback and address it as appropriate
- Structured compilation and sharing of the guest feedback with colleagues to address the complaints raised and avoid similar problems in the future
- Identify any patterns/systemic issues in relation to guest dissatisfaction and resolve them in an optimal and appropriate manner
- Check the various virtual platforms where guests provide their feedback and respond to guests as appropriate/required
- Based on guest feedback, identify galleries/programs which require new/additional content and resources
- Ensure that the frontline team is well-equipped to engage with different types of group visits, including field trips and birthday party visits
**Leadership**:
- Ensure that the team has a thorough understanding of why OliOli® exists, and why we do what we do
- Recruit/develop superstar facilitators as part of the frontline team
- Contribute towards a positive, genuine, team-based, guest-first centric culture
- Keep team morale high through a) recognizing star performers b) encouraging and enabling others to outperform c) sincerely caring for their development and growth d) having informal gatherings for team building activities, etc.
- Supervise and oversee the performance of the frontline team; assess/evaluate and provide constructive feedback regularly with a continuous focus on their development and on improving guest satisfaction
- Bring positive energy to the floor, and inspire the frontline team to ensure that kids/guests are having an amazing time
- Develop + implement a training calendar for the frontline team that enables them to excel at engaging with guests in a meaningful way; bring in experts as/when appropriate + necessary
- Ensure and enable transparent/effective communication within the team
- Address team concerns, constraints, grievances in an empathetic and compassionate manner
**Implementing the creative calendar**:
- Create the execution framework to deliver a variety of creative programs throughout the year
- Develop a solid understanding of the programs and prepare the execution plan on a quarterly basis; prep the team and ensure they have clarity/visibility of expectations from them in relation to the programming activities
- Work with local colleges and other institutions to identify and create a pool of part-time talent; develop and implement training programs to ensure they are able to deliver to the OliOli® standard
- Take a particularly hands-on (on the floor) approach during bigger events and activations; speak with guests on a daily basis during such times to understand feedback and opportunities for improvement
- Work with other colleagues to prepare a detailed debrief for each program
**Oper
-
Assistant Guest Engagement Manager
6 months ago
Dubai, United Arab Emirates OliOli Children's Museum Full time**Position**: Assistant Guest Engagement Manager **Location**:Dubai, UAE **Executive Summary** - Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration._ - OliOli® (means ‘joy’ in...
-
Assistant Guest Relations Manager
3 months ago
Dubai, United Arab Emirates RAFFLES Full time**Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description** PURPOSE OF POSITION** To oversee and direct all aspects of Guest Relations to maximize guest...
-
Assistant Guest Relations Manager
6 months ago
Dubai, United Arab Emirates Trisixnine FZE Full timeJob Title: Assistant Guest Relations Manager Location: Dubai, Jumeirah **Responsibilities**: - Assist in managing guest relations operations. - Train and supervise guest relations staff. - Handle guest inquiries, requests, and complaints. - Ensure seamless communication between departments. - Resolve escalated guest issues promptly and professionally. -...
-
Guest Assistance
3 months ago
Dubai, United Arab Emirates Hilton Full timeGuest Assistance A Guest Assistance is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** As a Guest Assistance, you will be responsible for transferring and storing guest luggage and responding...
-
Assistant Manager, Guest Relations
5 months ago
Dubai, United Arab Emirates Kerzner International Resorts Full timeAssistant Manager, Guest Relations (11864) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...
-
Assistant Guest Relations Manager
5 months ago
Dubai, United Arab Emirates RIXOS Full time**Company Description** Assistant Guest Relations Manager** As an Assistant Guest Relations Manager, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the function. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our...
-
Assistant Guest Services Manager
2 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24172255 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supervise the Guest Services team (Concierge,...
-
Assistant Guest Services Manager
2 weeks ago
Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.** **With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &...
-
Guest Service Assistant
6 months ago
Dubai, United Arab Emirates Feedezo Consulting Full time**Key Responsibilities**: - Greet guests warmly and assist with check-in and check-out processes. - Provide information about hotel services, amenities, local attractions, and directions. - Handle guest inquiries, complaints, and requests promptly and professionally. - Coordinate with housekeeping and maintenance staff to address any guest issues. - Assist...
-
Assistant Guest Service Manager
5 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24093340 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying...
-
Guest Service Assistant
5 months ago
Dubai, United Arab Emirates Crowne Plaza Hotels & Resorts Full time**Crowne Plaza Dubai Marina** is the perfect location that completely understands modern business travellers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants. With...
-
Guest Relations Manager
6 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 23211073 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting the...
-
Guest Relations Assistant
6 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Additional Information** Russian Speaker **Job Number** 24033885 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Beach Resort & Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...
-
Engagement Manager
5 months ago
Dubai, United Arab Emirates FJX Full time**Join our team and be part of a dynamic team committed to making a meaningful impact in the industries we serve.**: **Location**: Remote, MENA region preferably **Duration**: Full-Time role **Salary**:Competitive, commensurate with experience **About Us**: FJX is an IT service and consulting firm focused on digital transformation and technology to...
-
Guest Relations Assistant
5 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24057998 **Job Category** Rooms & Guest Services Operations **Location** Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...
-
Guest Relation Officer
6 months ago
Dubai, United Arab Emirates Locobear Full time**COMPANY OVERVIEW** Loco Bear is a premier family entertainment centre (FEC) dedicated to offering engaging activities, games and experiences for individuals of all age groups. Our Mission is to create a memorable, safe and fun-filled environment for everyone who walks through our doors. We have a few centres live in India and few more coming up...
-
Guest Relation Officer
2 months ago
Dubai, United Arab Emirates Locobear Full time**COMPANY OVERVIEW** Loco Bear is a premier family entertainment centre (FEC) dedicated to offering engaging activities, games and experiences for individuals of all age groups. Our Mission is to create a memorable, safe and fun-filled environment for everyone who walks through our doors. We have a few centres live in India and few more coming up...
-
Guest Relations Agent
6 months ago
Dubai, United Arab Emirates AccorHotel Full time**Company Description** A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. As a Guest Relations Agent you will greet arriving Guests by providing a warm, personal welcome and offering...
-
Guest Experience Manager
3 months ago
Dubai, United Arab Emirates Grand Hyatt Dubai Full timeSummary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Experience Manager is responsible for the smooth and efficient running of the Guest Relation function and the day-to-day operation...
-
Assistant Housekeeping Manager
7 months ago
Dubai, United Arab Emirates MARCO POLO HOTEL Full timeLeading the daily operations of the Housekeeping department and providing support to the Room Attendants and House Attendants. - Assist with training and hiring of new team members. - Collaborate with the Maintenance department with any room and property deficiencies. - Maintain close working relationship with other departments especially Front Office, Food...