Construction Industry Aftermarket Services
1 week ago
**Career Area:**:Marketing / Sales / Product Support
**Job Description:**:Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs.
Join us.
This is a position designed to build the employees skill sets within a specific industry and to help prepare you for future field rep as a Construction Industry Aftermarket Services Rep.
Possible placements for rotational assignments can include but are not limited to:
- Supporting go to market of product support solutions
- Supporting parts pricing or sales variance team
- Supporting the product support sales leads team, tracking opportunity,
Those job placements will support the employee to eventually become a Construction Industry Aftermarket Services Rep.
The Aftermarket Services Representative job duties include:
- Deliver, in collaboration with the other internal stakeholders, to the annual total business plan for the assigned dealer territories. Once an industry specific business plan will be developed, the accountability will move to such plan.
- In collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned high-opportunity customer accounts. Adopt and be an advocate for sales funnel management methods.
- Collaborate with internal stakeholders to identify customer accounts for growth
- Develop aftermarket solutions and services growth opportunities & execute approved targeted marketing campaigns
- Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan.
- Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.
- Track opportunity, participation and close rates and report VOC/VOD in the CRM system. Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales.
- Seek understanding, document and communicate internally on customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and other entities are aware of product & customer needs.
- Drive customer connectivity as an enabler to business
- Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable).
- Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship
**Qualifications**:
**Required Qualifications**:
- 3 years of working experience or at least one year with Caterpillar
- Requires a marketing, business administration or engineering degree or the equivalent
- Must be willing to travel extensively (20%-50% depending on the role)
- Demonstrated technical aptitudes
- Good communication, interpersonal and collaboration skills
- Fluent in English
**Desired Qualifications**:
- Previous technical or entry-level marketing experience preferred
- Fluency in Arabic would be beneficial
- Intermediate proficiency with any of the following equipment
- Construction Equipment
- Mining Equipment
- Diesel Engines
- Natural Gas Engines
- On-Highway Trucks
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Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Submit your information to our Talent Network here.
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