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Head of Aftermarket Sales, Middle East and Turkey

4 weeks ago

Dubai, United Arab Emirates As a registered user you will have access to CV registration and vacancy notification based on your Full time

At _**_Kongsberg_**_, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers._

The **Global Customer Support** is a global function within Kongsberg Maritime, responsible for selling the total scope of KM Services and solutions towards customers in the marketplace. This division has built a renowned customer focused reputation, determined to provide continuously the best sales results and most innovative and reliable service solutions to ensure optimal operation at sea for our customers.

In this role, you will be responsible for driving sales to the sailing vessels for the full Kongsberg Maritime product portfolio in the region. You will be part of, and leading, a highly motivated team who are responsible for customer relations in the region as well as ensuring order intake. You will work closely with our product centers in the Nordic to ensure effective customer and sales leadership.

You are responsible to develop regional sales budget for your assigned customer base and use strategies and plans to ensure optimizing ways of working between the region and our product centers to the best of our customers. Working effectively across our business is key and you will also be responsible for interfacing and collaborating with a broad range of stakeholders and colleagues.

This position reports to VP Aftermarket Sales, Europe, Middle East & Africa, Global Customer Support.

**Key accountabilities**:

- Lead the Aftermarket Sales team in region by developing a **strong sales culture** and high competence levels within the area of aftermarket sales.
- Define sales budget, targets and objectives for your area collectively and for individual employees.
- Own and manage customer relations (account management) and distribute accounts responsibility within your team, maintaining high customer satisfaction.
- Develop and accountable for sales strategy, sales plans, and constant updated pipelines, targeting Aftermarket Sales growth across your area combined with Customer satisfaction.
- Drive **profitable aftermarket sales growth** on current and new customers across KM’s full product portfolio.
- Ensure maintenance planning activities are initiated by your team towards the customers on a regular basis
- Identify potential LTSA customers, negotiate and sign agreements where we consider it strategically important to secure
- Responsible for the Aftermarket Sales budget in the sub-region.
- Identify market trends and shifts, and new business growth opportunities within your area
- Identify applicable marketing campaigns for customers in the sub-region and monitor implementation, feedback and results achieved.
- Responsible for team collaboration with other internal departments to optimize Aftermarket Sales processes.
- Ensure active **collaboration** and alignment internal between departments in GCS, including the different Products and delivery organization. Similar responsible for building collaboration with other teams outside GCS, ie New Sales division.
- Be pro-active in proposing improvements in ways of working.

***Qualifications and experience**
- Proven background and experience within **aftermarket sales** and is preferred.
- Able to demonstrate a successful sales track record, including account management.
- Excellent communication and interpersonal skills.
- Demonstrate strategic thinking.
- Highly customer focused and motivated for new challenges.
- Strong desire for sales, including delivering new and complex solutions, monitoring financial performance and metrics, and constantly striving for growth.

**You are able to**
- Lead your team
- Act on own initiative, make things happen and accept responsibility for the results
- Quickly adapt to and understand the organization’s informal rules and structures, utilize processes effectively to get things done
- Make an impact, convince, and persuade others and promote plans and ideas successfully.
- Communication in a clear, precise, and structured way
- Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals
- High level of travel for customer engagement and international travel for internal duties/meetings/training is required.

Workplace will be KM office in Dubai

Our **Global Customer Support** division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

Pro**tech**ting people and planet