Relationship Manager

2 months ago


Dubai, United Arab Emirates CPT Markets Full time

Retention Relationship Manager - Russian Speaker

Department: Client Services

Location: Dubai, United Arab Emirates

Job Summary: As a Retention Relationship Manager - Russian Speaker, you will be responsible for building and maintaining strong relationships with our Russian-speaking clients at CPT Markets. Working from our Dubai office, you will serve as a dedicated point of contact for clients, providing personalized support, resolving inquiries, and promoting client satisfaction and loyalty. Fluency in Russian, along with excellent customer service and relationship management skills, are essential for success in this role.

**Responsibilities**:
Relationship Management:Build and foster strong relationships with Russian-speaking clients, understanding their trading needs, goals, and preferences.
Serve as the main point of contact, proactively addressing client inquiries, resolving issues, and providing exceptional customer service.

Retention Strategies:Develop and implement effective client retention strategies to maximize client loyalty and minimize churn.
Identify opportunities for upselling, cross-selling, and introducing new products and services to existing clients.
Proactively monitor client activity, trading patterns, and account performance to identify potential issues and offer suitable solutions.

Client Education and Training:Conduct personalized training sessions and webinars in Russian to educate clients on trading platforms, products, and trading strategies.
Provide ongoing market insights, analysis, and educational materials to help clients improve their trading skills and decision-making.

Account Reviews and Performance Analysis:Regularly review client accounts, analyzing trading activity, performance, and risk exposure.
Provide personalized feedback, performance analysis, and recommendations to clients to optimize their trading strategies and outcomes.

Client Feedback and Market Intelligence:Gather and analyze client feedback, assessing their satisfaction, needs, and suggestions for improvement.
Stay informed about market trends, competitor activities, and regulatory changes affecting the financial industry, particularly in Russia.
Share valuable market intelligence and insights with internal teams to drive business improvements and enhance client offerings.

Collaborative Efforts:Collaborate closely with the sales, marketing, and technical support teams to ensure a seamless client experience.
Communicate client feedback and market trends to relevant departments to facilitate continuous product and service enhancements.

**Requirements**:

- Fluency in Russian and English (verbal and written) is essential. Additional language skills are a plus.
- Proven experience in client relationship management, retention, or a similar role within the financial industry, preferably in forex trading.
- Strong knowledge of financial markets, trading platforms, and risk management strategies.
- Exceptional interpersonal and communication skills to build rapport and effectively resolve client inquiries and concerns.
- Customer-centric mindset with a passion for delivering outstanding client service.
- Strong analytical skills to assess client performance and identify opportunities for improvement.
- Ability to work in a fast-paced, dynamic environment with excellent time management and organizational skills.
- Proficiency in using trading platforms and related software.
- Relevant certifications in finance or investments are advantageous.

**Language**:

- Russian (required)



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