Telephone Operator

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full time

MAIN DUTIES ANDRESPONSIBILITIES:   

1.1.1   Receive each guest call in a professional and friendlymanner.
1.1.2    Maintaineffective communication with all related department to ensuresmooth service delivery.
1.1.3   Handle every query in a polite and courteous manner andexceed guest expectations.
1.1.4   Ensure guests are greeted by name upon calling as perRixos Standards.
1.1.5   Maintain an up to date knowledge of the hotel and localservices.
1.1.6    Maintain anawareness of guest profile through the fidelio guest profilesystem.
1.1.7    Completemanagements long distance call vouchers and record them on thetraffic sheet.
1.1.8   Maintain the guest wake up call sheet and deliver callsaccordingly on time and to the establishedstandard.
1.1.9    Ensure theproper operation of the switchboard resulting in fast and efficienttransferring of internal and externalcalls
1.1.10    Take messagesfor guests and management as per the requiredstandard
1.1.11    Ensure allexternal and internal calls are answered as laid out in theprocedure and ensure efficient connection with the correctperson.
1.1.12    Be aware atall times of the whereabouts of the managers and where to contactthem.
1.1.13    Monitor thelogs of long distance calls faxes andmessages.
1.1.14    Coordinatecommunication within the hotel in the event of anemergency.
1.1.15    Be fullyaware of the Rixelence for theday
1.1.16    Proper groomingat all times
1.1.17    Attendtraining classes as perschedule
1.1.18    Show fullestcooperation and respect within the team and otherdepartments 
1.1.19   Is aware of the daily activities and has productknowledge of all the hotelfacilities

Qualifications :

  1. HighSchool Diploma orEquivalent:

    • A highschool diploma or its equivalent is usually the minimum educationalrequirement.
  2. PostSecondaryEducation:

    • While notalways mandatory having some postsecondary education in a relevantfield such as hospitality management communications or informationtechnology can beadvantageous.
  3. HospitalityManagementCourses:

    • Taking coursesin hospitality management can provide a solid understanding of thehotel industry customer service and communicationskills.
  4. CommunicationSkills:

    • Strongcommunication skills are essential for a Telecommunications Agent.This includes verbal communication as well as written communicationfor handling emails messages and other forms ofcommunication.
  5. CustomerServiceTraining:

    • Training orcourses in customer service can be beneficial as TelecommunicationsAgents often interact with guests and must provide excellentservice.
  6. ComputerSkills:

    • Proficiency inusing hotel management software reservation systems and otherrelevant computer applications is oftenrequired.
  7. TelephoneEtiquette:

    • Knowledge ofproper telephone etiquette and the ability to handle a high volumeof calls efficiently andprofessionally.
  8. ProblemSolvingSkills:

    • The ability toquickly and effectively address guest concerns or technical issuesrelated totelecommunications.
  9. MultilingualSkills:

    • Depending onthe hotels location and clientele being multilingual can be asignificant asset in communicating with a diverse range ofguests.
  10. TechnicalKnowledge:

    • Basictechnical knowledge related to telecommunications equipment andsystems used in thehotel.

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
FinancialServices,AECOM,Administration Support,BrandDevelopment,Jboss,Android Development
Vacancy: 1
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