Receptionist and Telephone Operator

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rayhaan Hotels & Resorts Full time

Receive each guest call in a professional and friendly mannerMaintain effective communication with all related departments to ensure smooth service deliveryHandle every query in a polite and courteous manner and exceed guest expectationsEnsure guests are greeted by name upon calling as per the Rotana StandardMaintain an up-to-date knowledge of the hotel and local servicesMaintain an awareness of guest profiles through the Opera guest profile systemComplete management's long-distance call vouchers and record them on the traffic sheetMaintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standardEnsure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external callsTake messages for guests and management as per the required standardSkillsEducation, Qualifications & ExperiencesYou should ideally have a diploma/degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essential. Being computer literate and having previous experiences with Opera are advantages.#J-18808-Ljbffr


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