Receptionist and Telephone Operator
3 weeks ago
- Receive each guest call in aprofessional and friendly manner
- Maintaineffective communication with all related department to ensuresmooth service delivery
- Handle every query in apolite and courteous manner and exceed guestexpectations
- Ensure guests are greeted by nameupon calling as per the RotanaStandard
- Maintain an up to date knowledge ofthe hotel and local services
- Maintain anawareness of guest profile through the Opera guest profilesystem
- Complete management's longdistance call vouchers and record them on the trafficsheet
- Maintain the guest wake up call sheet anddeliver calls accordingly on time and to the establishedstandard
- Ensure the proper operation of theswitchboard, resulting in fast and efficient transferring ofinternal and external calls
- Take messages forguests and management as per the required standard
Skills
Education,Qualifications &Experiences
You should ideallyhave a diploma / degree in the hospitality field with similarprevious work experiences. Excellent written and verbal Englishcommunication skills along with strong voice modulation abilitiesare essentials. Computer literate and previous experiences withOpera are an advantage.
Reception
EmploymentType : Full-time
Department /Functional Area: Hospitality
Experience: 2 Years - 0 Years years
Gender: Male
Vacancy: 1
Joining Date: Sat, 25 Jan2025
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