Responsable Service Client HF

4 weeks ago

Dubai, Dubai, United Arab Emirates Max Piccinini Full time

Max Piccininileader dans le domaine de la formation et du coaching pour chefsdentreprise poursuit son dveloppement avec lobjectif doffrir uneexprience client exceptionnelle tout en maximisant la performancede ses quipes commerciales.

Pour atteindre cetobjectif nous recrutons un(e) Responsable ServiceClient qui jouera un rle central dans lacoordination entre les services Sales et ServiceClient.

Votrerle:


En tant queResponsable Service Client vous serezun pilier dans la gestion des processus du Service Client et dansle soutien oprationnel des quipes Sales. Vous assurerez unetransmission fluide des informations cls et optimiserez lexprienceclient pour soutenir notre croissance.

Vosmissions:

  • Supervisiondu Service Client : Vous superviserez lquipe deCharges de Clientle et Customer Success Managerpour garantir unsuivi attentif et une satisfaction client maximale. Vousidentifierez des opportunits damlioration pour optimiser lexprienceclient et faciliterez la collaboration entre les quipesinternes.

  • Amliorationdes processus : Vous optimiserez les processus duservice client notamment via HubSpot en revoyant les tableaux desuivi et en remettant neuf les outils utiliss pour une gestion plusfluide etefficace.

    • Prsencesur les sminaires : Vous serez prsent(e) surcertains sminaires pour tablir un lien direct avec les clientscomprendre leurs besoins et renforcer la relationclient.

      • Gestionsdes interactions client : Vous assurerez le ServiceClient avec lesCharges de Clientle pour renforcer le lien deconfiance avec les clients en favorisant le contact tlphonique etune approche centre sur lcouteproactive.

        • Supportdes quipes Sales : Vous accompagnerez les quipescommerciales sur les questions produits et les problmatiquestechniques en veillant leur fournir les informations ncessaires demanire claire etrapide.

        • Suivides KPIs : Vous contribuerez au suivi desperformances en aidant remplir les indicateurs cls de performancede lquipe Sales et du Service Client permettant de maintenir unniveau de performance lev et de garantir la satisfactionclient.

Profilrecherch:

  • Exprience: Vous justifiez dau moins 3 5ans dexprience engestion de service client idalement dans un environnement digitalisavec une premire exprience en management dquipe de service client.Une exprience en optimisation des process de service client seraitun atoutprcieux.

  • Matrisedes outils de gestion : Vous tes laise avec desoutils de suivi tels quAsana Google Drive et autres outils detableaux de bord. La connaissance d HubSpot et des CRM en gnral estindispensable.

  • Comptencesanalytiques : Vous tes reconnu(e) pour votre sens dudtail et votre capacit optimiser les processus afin de rendre leservice client plus efficace et satisfaisant pour les clients commepour lesquipes.

  • Communicationclaire et efficace : Vous savez transmettre vos idesavec clart et concision et vous adaptez facilement votre discourspour tre parfaitement compris(e) par lquipe les clients et lesdiffrents dpartements delentreprise.

  • Autonomieet proactivit : Vous tes proactif(ve) et autonomecapable danticiper les besoins de lquipe et de prendre desinitiatives pour amliorer les processus et la satisfaction client.Vous avez une posture managriale qui vous permet de guider et demotiver efficacement les charges declientle.

  • Gestionmotionnelle et flexibilit : Vous savez garder votrecalme et grer vos motions mme dans les situations de stress. Votreflexibilit vous permet dadapter votre organisation et vos prioritsen fonction des besoins du serviceclient.

  • Langues: vous matrisez parfaitement le franais (crit etoral).

Modalits& avantages:

  • Contrat: Salari tempsplein.

    • Flexibilit: Travaillez distance avec des horaires flexibles correspondantceux de laFrance.

      • Voustravaillerez au sein des quipes dynamiques de Max Piccinini dans unenvironnement de travail positif olesprit dquipe et laconvivialit sont au cur deschanges.

Sivous vous reconnaissez dans ce profil postulez ds maintenant

Nous avons hte den savoir plus survous.

Key Skills
Customer Service,ClientExpectations,Client Requirements,Client Support,Action Plans,IssueResolution,Account Management,Client Relationships,ServiceDelivery,Client Service,Client Satisfaction,ClientManagement,Procedures,Service Level Agreements,NewClients
Employment Type : FullTime
Vacancy: 1

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