Client Engagement Professional

3 days ago


Dubai, Dubai, United Arab Emirates Client of Talentmate Full time
Role Overview:
The Client of Talentmate is seeking a skilled Client Engagement Professional to join our team. As a key member of our customer support unit, you will be responsible for delivering exceptional customer experiences through various communication channels. Your goal will be to act as the first point of contact for our clients, addressing their inquiries, concerns, and issues in a timely and professional manner.

Main Responsibilities:
  • Respond to inbound calls from customers in a courteous and efficient manner.
  • Provide accurate information to customers regarding their inquiries.
  • Troubleshoot and resolve customer complaints and issues effectively.
  • Document all customer interactions in a clear and concise manner.
  • Identify and escalate complex issues to the relevant department.

Requirements:
  • Prior experience in customer service or a related field is preferred but not mandatory.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to work well under pressure and handle challenging situations with patience and empathy.


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