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Director, Client Service

2 weeks ago

Dubai, Dubai, United Arab Emirates The Boundary Full time

The Director, Client Services is responsible for managing key client relationships across the GCC region. This role is critical in ensuring exceptional service, strategic account growth, and long-term client partnerships as we continue to expand our presence in the region.

As a senior member of the Client Services team, you will act as a key advisor to the Chief Client Officer (CCO) and regional leadership, while also mentoring and supporting Client Services Managers as we grow out the team. The role requires a strong ability to drive revenue growth through strategic upsell and cross-sell opportunities, refine internal processes, and collaborate closely with internal creative and production teams to ensure seamless project execution.

Responsibilities

  • Manage key client relationships, ensuring exceptional service and strategic account growth
  • Provide support and mentor Client Services Managers
  • Act as a senior advisor to the CCO and Heads of Client Services on key accounts and client strategies
  • Contribute to the development and refinement of team processes, tools, and best practices
Focus
  • Leading Tier 1 accounts and supporting key strategic initiatives
  • Driving revenue growth through upsell/cross-sell opportunities
  • Elevating team performance through mentorship and training
Core Functions
  • Serve as the primary point of contact for Tier 1 clients, managing client satisfaction and business outcomes
  • Work with the CCO to identify and implement improvements in client care operations
  • Partner with internal teams to ensure the successful delivery of client projects
Requirements
  • Proven experience as a successful relationship manager in a creative or advertising agency
  • Excellent communication skills to a range of audiences
  • Ability to build rapport
  • Time management and planning skills
  • Ability to multitask and operate in a high pace environment
  • A positive team player able to build strong collaborative relationships
  • Strong understanding and experience of Microsoft Office and Google workspace
  • Experience in customer support is a plus
  • Familiarity with real estate, architecture or luxury marketing sectors is desirable
Benefits
  • Company bonus scheme
  • Holidays: 22 days holiday per year increasing with service + plus bank holidays
  • Mental Health support
  • Great Learning & Development opportunities
  • Regular team events and social activities
Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Business Development and Sales
  • Industries
  • IT Services and IT Consulting
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