BTP Customer Success Partner

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary

The SAP Business Technology Platform (SAP BTP) is a technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one, unified environment. BTP is one of the highest profile and fastest growing parts of the SAP portfolio and critical to SAP helping our customers innovate and grow with SAP. In EMEA alone BTP represents a 1BN Euro business supporting > 8,000 customers. Aside from being the foundation for SAP applications it provides a modern platform of cloud capabilities to enables customers to extend, enhance and innovate above and beyond their existing applications.

The Acceleration BTP Customer Success Partner (CSP) role is responsible for providing technical advisory and guidance to the implementation leaders in their assigned accounts to ensure activation and adoption of the portfolio.

Responsibilities

• You will proactively partner with RISE with SAP and Pay-As-You-Go customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account team.
• You are the primary SAP BTP point of contact and will drive alignment across SAP and customers resources.
• You will analyze your customer's technical needs and execute activation plans for your assigned customers.
• You will instruct and prepare the customer to make the best use of the solution, in alignment with their project goals, SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders.
• You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Product Management groups, Support, Services, Partners, etc.

Role Requirements

You have a broad understanding of Integration, Application, Data, Infrastructure and Security

technology domains in the enterprise software world. You have professional knowledge of

cloud software solutions and cloud delivery models. You can understand and consult on

solution architectures. You can partner with a customer to help them articulate goals and get started.

You will excel in this role if:

• You have strong communication, analytical, presentation and account management skills.
• You can host and manage digital events with a broad international and multicultural audience.
• You have a strong customer service mindset and customer empathy.
• You can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• You can continuously adapt to the unique business and cultural practices of each region/country.
• You have a strong sense of accountability. You can tailor, articulate and clearly communication messages relevant to each target audience.
• Understanding of SAP solutions portfolio and BTP services.
• Understanding and implementation experience with one or more SAP Solutions, in particular S4/HANA.
• You have at least 3 years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management,
• Project Implementation, Pre-sales, Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
• You have a passion for learning new technologies and are excited to try new approaches to drive scalability.
• You enjoy problem solving to find the win for the customer in a fast-moving team-based environment.

Our Team

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.

The SAP Business Technology Platform CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other's questions, and bringing an entrepreneurial

spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.