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SAP BTP Customer Success Expert
2 months ago
The SAP Business Technology Platform (SAP BTP) is a cutting-edge technology platform that brings together data and analytics, artificial intelligence, application development, automation, and integration in one unified environment. As a key member of the SAP BTP Customer Success Partner team, you will play a critical role in driving the adoption and activation of SAP BTP services among our customers.
Key Responsibilities- Partner with RISE with SAP and Pay-As-You-Go customers to drive sustainable growth in SAP BTP service consumption.
- Act as the primary SAP BTP point of contact, ensuring alignment across SAP and customer resources.
- Analyze customer technical needs and execute activation plans for assigned customers.
- Provide expert guidance and support to customers to ensure they get the most out of SAP BTP solutions.
- Collaborate with internal SAP stakeholders to drive customer success and satisfaction.
- Work closely with colleagues from various teams, including Cloud Success Services, Account Teams, Product Management, Support, Services, and Partners.
- Strong understanding of Integration, Application, Data, Infrastructure, and Security technology domains in the enterprise software world.
- Professional knowledge of cloud software solutions and cloud delivery models.
- Ability to understand and consult on solution architectures.
- Excellent communication, analytical, presentation, and account management skills.
- Strong customer service mindset and customer empathy.
- Ability to manage complex organizational dynamics both internally at SAP and externally with customers and partners.
- Strong sense of accountability and ability to tailor messages relevant to each target audience.
- Understanding of SAP solutions portfolio and BTP services.
- Experience with one or more SAP Solutions, particularly S4/HANA.
- At least 3 years of experience working in the IT Industry, with a background in Software Engineering, Solution Management, Project/Product Management.
- Passion for learning new technologies and willingness to try new approaches to drive scalability.
- Enjoy problem-solving to find the win for the customer in a fast-moving team-based environment.
SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We pride ourselves on a work environment that is inclusive and diverse, where every idea and perspective are valued. Our culture is built on sharing best practices, utilizing communication platforms to answer each other's questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together.
