Senior Cloud Customer Relationship Manager
2 days ago
Cloud Customer Relationship Management
As a Senior Cloud Customer Relationship Manager at ORACLe, you will be responsible for managing dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner.
Key Responsibilities
- Provide a single point of contact for customer leadership and project teams
- Own work-back schedules, generating communications and presentations, and planning and coordinating meetings
- Take large, complex projects and break them down into tasks, milestones, and deliverables
- Implement, streamline, and coordinate organizational processes and procedures to optimize efficiency and productivity
- Anticipate bottlenecks, manage escalations, and negotiate trade-offs to balance business needs and technical constraints to support customer success
- Lead interactions with cross-functional teams consisting of Engineers, Product Managers, and executive leadership
- Provide executive status updates to stakeholders, both internally and externally, and escalate issues as necessary
- Ensure that all project documentation is complete, accurate, and complete for handoff to downstream processes that enable continued customer success
Requirements
- BS or MS degree or equivalent experience relevant to functional area
- Eight (8+) or more years managing high visibility implementation projects and/or customer engagements
- A skilled problem-solver and strategic thinker who takes ownership
- The ability to work autonomously, make high-impact decisions, and judgment calls
- Excellent communication and interpersonal skills, with the ability to effectively manage relationships with stakeholders at all levels
- Thrive in an innovative, ambiguous, and fast-paced environment
- PMP, PgMP, or equivalent project management certification is a plus
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