Manager - Key Accounts (Kam)

2 weeks ago


United Arab Emirates Milaha Full time

Description

Key Roles & Responsibilities

  • Establish a portfolio of key customers by identifying target accounts, mapping opportunities, closing deals, managing accounts, and turning them to profitable longterm clients
  • Land and expand into new areas, i.e., customers and industries
  • Establish key accounts performance standards/KPIs
  • Monitor performance and commercial activities
  • Develop business plans to identify possibilities for growth, potential roadblocks, threats from the competition, and strategy to achieve targets
  • Ensure key accounts systems and records are properly updated
  • Grow share of wallet and retain existing customers by continuously proposing solutions that meet/ exceed their requirements
  • Create demands for the organization's products and services by raising their profile with customers
  • Build and nurture longterm relationships with key customers to ensure high level of satisfaction that translates to increase in commercial opportunities for the Company
  • Conduct regular status, strategy and business review meetings with customer's senior management to understand their needs, respond to their requests, and curate offerings tailored to client's current and future requirements
  • Ensure issues are resolved and dealt with to maintain trust
  • Partner with Business Units and Departments across Milaha to serve as the effective link of communication between the key customers and the Company
  • Accompany Management in customer visits to build and strengthen relations with the clients
  • Support the Business Units in negotiations and collection of receivables, if required
  • Liaise with Business Units/ Departments on key customer requirements and mobilization of resources to ensure correct products and services are delivered to customers in a timely manner
  • Understand the different business areas in Milaha to be able to effectively cross sell products and services
  • Collaborate with Customer Solutions and other relevant teams to develop innovative solutions, and maximize the value our customers derive from our products and services
  • Liase with Customer Solutions Team to generate monthly report of service failures and root causes
  • Work closely with relevant internal teams to reduce order cycle times and improve fill rates while controlling the cost of serving customers
  • Represent the Company and demonstrate strong competence in forums, conferences, and networking with stakeholders and influencers
  • Others
  • Implement and maintain within their area of responsibility and accountability, compliance to all Milaha Health & Safety, Security, Environment and Quality policies, manuals, procedures, laws, regulations and standards.
  • Actively contribute and participate in Milaha Health & Safety, Security, Environment and Quality consultations, training and initiatives.
  • Perform other jobrelated duties as assigned

Qualifications

Education & Professional Qualification:

  • Bachelor's Degree

Professional Experience:

  • Minimum 810 years of experience in a similar role
  • Sales competence and experience with strategic account sales
  • Strong persuasive leadership profile

Geographic Experience:

  • GCC experience preferred

Computer Skills:

Language Skills:

  • Business fluent English and Arabic

Market/Industry/Functional Knowledge:

  • Knowledge of key accounts management
  • Negotiation skills at executive levels preferred
  • Excellent network team builder and effective communicator

Job:
Management

Organization:
Container Shipping - Commercial

Job Posting:
Mar 10, 2024
Unposting Date: Apr 9, 2024
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