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Guest Relations Executive

3 months ago

Dubai, Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time
Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints.

  • Provide personalized assistance and anticipate guest needs throughout their stay, ensuring their comfort and satisfaction.
  • Ensure that all checkins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Adhere to strict staff grooming and hygiene standards.

Requirements:

  • Education: Minimum Bachelor's Degree or Diploma.
  • Minimum
    3 years of prior experience in Hotel Industry.
  • Positive attitude and outgoing personality is essential.
  • Personable, enthusiastic, selfmotivated and able to work independently.
  • Observant, discriminating and detailoriented
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Should have knowledge of
    OPERA Software

Salary:
From AED 2000 per month.

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Can you join immediately?