Guest Relations Executive
2 weeks ago
We are seeking a highly skilled Guest Relations Executive to join our team at Black Pearl Consult. As a key member of our hospitality team, you will be responsible for ensuring a warm and welcoming experience for our valued guests.
Key Responsibilities- Guest Experience: Greet guests warmly upon arrival and ensure they feel welcomed and valued.
- Service Delivery: Provide detailed information about our services, facilities, and programs to guests.
- Tour Coordination: Conduct tours of our center for new guests and explain membership options.
- Guest Support: Address guest inquiries, concerns, and feedback promptly and professionally.
- Issue Resolution: Resolve any issues or complaints to ensure guest satisfaction.
- Knowledge Management: Maintain a high level of knowledge about all services and products offered at our wellness center.
- Appointment Management: Manage guest appointments and reservations efficiently.
- Communication: Coordinate with therapists and other staff to ensure smooth scheduling.
- Follow-up: Confirm appointments and follow up with guests as needed.
- Membership Support: Assist guests with membership signups and renewals.
- Marketing: Promote special offers, packages, and wellness programs to guests.
- Administrative Tasks: Process payments and manage related administrative tasks.
- Reporting: Maintain accurate records of guest visits, preferences, and feedback.
- Compliance: Ensure compliance with data protection and privacy regulations.
- Event Planning: Assist in planning and coordinating wellness events and activities.
- Event Promotion: Promote events to guests and encourage participation.
- Team Collaboration: Work closely with other team members to ensure a cohesive and supportive environment.
- Professional Development: Participate in staff meetings and training sessions as required.
- Support Functions: Provide support to other departments as needed.
- Education: Bachelor's degree in Hospitality Management, Business, or a related field is preferred.
- Experience: Minimum of 5-7 years experience in the spa, guest services, or related professional area.
- Skills: Excellent interpersonal and communication skills, strong problem-solving abilities, and a proactive approach.
- Passion: Passion for health and wellness.
- Technical Skills: Proficiency in MS Office and CRM software.
Dubai
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