Guest Relations Executive

1 week ago

Dubai, Dubai, United Arab Emirates Jumeirah Full time

About Jumeirah

Jumeirah Group, a leading hospitality company, is committed to delivering exceptional guest experiences across its global portfolio of luxury hotels and resorts. With a strong focus on service excellence, Jumeirah operates a world-class network of properties, employing over 9,000 colleagues from diverse backgrounds.

Job Overview

We are seeking a highly skilled Guest Relations Executive to join our team at Jumeirah Mina Al Salam. As a key member of our guest services team, you will be responsible for ensuring seamless and personalized experiences for our valued guests, particularly VIPs and loyalty program members.

Key Responsibilities

  • Conduct thorough pre-arrival checks for VIP guests, collaborating with relevant departments to gather essential information and plan a tailored arrival experience.
  • Monitor VIP facilities and perform final checks on reserved suites to ensure they meet the highest standards.
  • Coordinate with VIP guests and departments to ensure smooth operations for arrivals and departures, including billing and arrival/departure experiences.
  • Provide exceptional service to VIP guests, including courtesy visits and express check-out.
  • Update guest reservations with collected information and ensure preferences are met.
  • Meet with Platinum and Gold members of the Jumeirah One Loyalty Program to ensure a personalized experience.
  • Recognize repeat and important guests, building rapport and anticipating their needs and preferences.
  • Manage guest complaints and feedback effectively, supervising team members and liaising with related departments.
  • Analyze Mystery Customer information, Profile Quality scores, and LQA results, communicating them to the team and developing corrective actions.
  • Conduct regular quality checks on floor receptions to maintain Jumeirah and LQA standards.
  • Monitor costs and recommend measures to control them in accordance with annual budgets.

About You

We are looking for a UAE national with a Bachelor's degree and 0-2 years of experience in a similar role. You should possess excellent problem-solving and decision-making skills, as well as strong time management, organization, and planning abilities. Proficiency in Microsoft 365 (Excel, Teams, PowerPoint, etc.) is also essential.

About the Benefits

We offer a competitive tax-free salary, paid in Dirhams (AED), as well as generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and healthcare package, flights home, life insurance, and other employee benefits.

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