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Russian Speaker Guest Relations Executive

2 months ago


Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time
Guest Relations Executive

We are seeking a highly skilled Guest Relations Executive to join our team at Black Pearl Consult. As a key member of our hospitality team, you will be responsible for ensuring a warm and welcoming experience for our valued guests.

Key Responsibilities:

  • Provide exceptional customer service and ensure a seamless experience for all guests.
  • Conduct tours of our wellness center and explain our services and facilities.
  • Address guest inquiries, concerns, and feedback promptly and professionally.
  • Resolve any issues or complaints to ensure guest satisfaction.
  • Maintain a high level of knowledge about our services and products.
  • Manage guest appointments and reservations efficiently.
  • Coordinate with therapists and other staff to ensure smooth scheduling.
  • Confirm appointments and follow up with guests as needed.
  • Assist guests with membership sign-ups and renewals.
  • Promote special offers, packages, and wellness programs.
  • Process payments and manage related administrative tasks.
  • Maintain accurate records of guest visits, preferences, and feedback.
  • Prepare regular reports on guest satisfaction and service issues.
  • Ensure compliance with data protection and privacy regulations.
  • Assist in planning and coordinating wellness events and activities.
  • Promote events to guests and encourage participation.
  • Work closely with other team members to ensure a cohesive and supportive environment.
  • Participate in staff meetings and training sessions as required.
  • Provide support to other departments as needed.

Requirements:

  • Bachelor's degree in Hospitality Management, Business, or a related field is preferred.
  • Minimum of 5-7 years experience in the spa, guest services, or related professional area.
  • Excellent interpersonal and communication skills.
  • Strong problem-solving abilities and a proactive approach.
  • Passion for health and wellness.
  • Proficiency in MS Office and CRM software.

Work Location: Dubai

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Disclaimer: Black Pearl Consult will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl Consult, please do call our office at or drop us a message on our website ()