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Guest Relations Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Shangri-La Group Full time

Job Summary

We are seeking a highly skilled and experienced Guest Relations Executive to join our team at Shangri-La Group. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities

  • Guest Interaction: Engage with guests in a professional and courteous manner, ensuring that their needs are met and exceeded.
  • Complaint Resolution: Handle guest complaints in a timely and effective manner, resolving issues to the satisfaction of the guest.
  • Service Standards: Maintain high quality service standards, ensuring that all guests receive a consistent and exceptional experience.
  • Sales and Upselling: Engage in suggestive selling and present the guest's bill when necessary, ensuring that all opportunities for revenue growth are maximized.
  • Profile Management: Update guest profiles in our system, ensuring that all information is accurate and up-to-date.

Requirements

  • Knowledge and Skills: Possess a thorough knowledge of Food & Beverage service techniques and be able to work in outdoor bar & lounge operations.
  • Communication: Communicate fluently in English and possess excellent interpersonal and communication skills.
  • Teamwork: Believe in teamwork and be able to work collaboratively with other members of the hospitality team.
  • Experience: Preferably have experience working in either a luxury restaurant or a 5* hotel background.
  • Personal Qualities: Be a self-starter, a team player, and enjoy being challenged.