Service Administrator

2 weeks ago

United Arab Emirates Atlas Copco Services Middle East SPC Full time

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more.

Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role
The main responsibilities and tasks including, but are not limited to:

  • Organize the timely planning of service job assignments and ensure that the deployments are planned according to the customer requirements.
  • Administer the deployments for the field service engineers (e.g. air tickets, accommodation, insurance, visa, coordination with agents and gate pass requirements, etc) and submit the documents to the customer.
  • Order booking and invoicing in SAP with proactive follow up with the product company to meet the committed deadline for Parts & Services.
  • Proactively manage the inbound shipments of parts in coordination with the service schedules.
  • Coordinate proactively with different sales teams regarding the planning of upcoming job assignments.
  • Coordinate with the customers regarding changes in deployment schedules and update the customer accordingly, if in case of any change.
  • Liaise and coordinate with the product companies regarding service job requests, technical support and training opportunities and maintain the extensive communication channel.
  • Maintain, organize and archive the time sheets and encode all hours in the SAP system.
  • Maintain and archive the field service reports and submit them to product companies and customers.
  • Timely invoicing in coordination with the product company and the Sales teams.
  • Update the deployment schedule and ensure that all filed service engineers informed well in advance.
  • Update the service relate information in CRM (service reports, timesheets, etc).
  • Generate monthly KPI and utilization reports.
  • Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
  • Take whatever action is appropriate and required to get the job done in a timely manner and to establish and maintain communications with all people/employees considered necessary.
  • Complete any additional tasks as assigned by the Operations manager.
***
To succeed, you will need

Experience requirements
Experience in scheduling of people or processes

Experience with spare parts administration

Logistics experience.
Experience with service operations

Good verbal and written communication skills
Strong organizational skills

Knowledge
Familiar with Microsoft Office products, particular with Word and Excel
In depth knowledge of SAP systems
Good command of English, both written and oral

Educational requirements
Bachelor's degree in business administration, or equivalent

Personality requirements
Able to work independently and as a team player.
Self-motivated, self-confident and dynamic person.
Excellent interpersonal skills.
Highly flexible and willing to adapt working time to business requirements.

In return, we offer you


Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries.

It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment,... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can develop your competencies on a daily basis.

In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible.


The regional support center operating under the legal name and umbrella of Atlas Copco Services Middle East within the Compressor Technique Business Area has started operating as of January 1st, 2003.This regional support center has been created to give both technical and commercial support to our distributors, and to continue developing the business in the region.

***
City
Position Location Country and City to be Decided

Last Day to Apply
August 28, 2023

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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