Customer Service Representative

2 weeks ago


United Arab Emirates MPH Global Services Full time

Category:
Planning/Reporting Engr

Industry:
Transportation

City/Country: 00000, United Arab Emirates (UAE)

Location:
Dubai

Job Position:
Customer Service Representative


Location:
Dubai, UAE

Duration:12 Months

Mobilization:

ASAP

Resident:
Single

MAIN ACTIVITIES / TASKS:

  • Act as Main interface for Solution sales, Account Managers (and customers for specific activities), finance and project management/SDM during order treatment process.
  • Organize kick off meeting (Engagement Review) at purchase order reception for large or non recurrent
- projects with all solution actors: Project Manager, Solution Sales and Finance (Change Point or Oracle Engagement reviews)

  • Check customer's Po & Book it in Gemalto ERP order entry system to allow treatment from project manager
  • POs followup and invoicing in coordination with internal interfaces and customer a proactive mode
  • Relay information to/from customers versus project manager / solution sales
  • Support the credit management on customers' overdue treatment with Solution Sales, Account Management & Finance
  • Manage post sales activity for all solutions (on administrative standpoint)
  • Contribute to the shortterm backlog billing forecast exercise and its achievements
  • Provide agreed reporting to Solutions Sales, Customer, Finance & BPA Management
  • Attend sales meetings, customer meetings and delivery center steering committees when required
  • Clean and update billing backlog to ensure billing on time

REQUIREMENTS:

Competencies & Skills:

-
Experience in Solutions & Services business to Mobile & Banking sectors:


  • Sales administration and logistics (Payment Terms, Taxes, Customs Rules,):
-
System Tools : ERP tools, IT Literate (Microsoft Pack Office,):


  • Good organization skills & Rigor:
  • Use to work in complex administrative structures
  • Customer oriented & availability
  • Stress resistant
  • Good oral & written communication
-
Fluent English, French is a plus

Education, Qualifications, And Special Training:

  • Degree
    in business or administration with 1 to 3 years' experience in similar position or Sales Administration
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