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Customer Retention Executive
1 week ago
Join our dynamic team at Earthlink Innovations Trading LLC, a leading company in the UAE, as a Customer Retention Executive.
We are seeking motivated individuals who are passionate about providing exceptional customer service and ensuring customer satisfaction.Responsibilities:
- Build and maintain strong relationships with existing customers to enhance loyalty and retention.
- Proactively engage with customers to understand their needs, address concerns, and resolve issues in a timely manner.
- Analyze customer accounts and identify opportunities to upsell or crosssell products and services.
- Develop and implement effective retention strategies to reduce customer churn and increase customer loyalty.
- Conduct customer satisfaction surveys and gather feedback to identify areas for improvement.
- Collaborate with internal teams to provide relevant insights and feedback based on customer interactions.
- Stay updated on product knowledge and industry trends to effectively communicate with customers and address their inquiries.
- Monitor customer accounts, contracts, and billing information to ensure accuracy and resolve any discrepancies.
- Maintain accurate records of customer interactions and update relevant information in the CRM system.
- Provide exceptional customer service by responding promptly to customer inquiries and resolving issues in a professional manner.
Requirements:
- Proven experience as a Customer Retention Executive or in a similar customer service role.
- Strong interpersonal and communication skills to effectively engage with customers.
- Excellent problemsolving abilities and ability to think critically to address customer concerns.
- Ability to work under pressure and meet deadlines in a fastpaced environment.
- Ability to empathize with customers and provide personalized solutions.
- Excellent negotiation and persuasive skills to retain customers and upsell products/services.
- Strong organizational skills and attention to detail.
- Minimum Intermediate education level.
Shift Timings:
Monday to Saturday, 9:00 am to 6:00 pm (Alternate Saturdays Off)
Office Address: 2804, 28th Floor, API Tower, World Trade Center, Dubai, United Arab Emirates.
Objective and Values:
At Earthlink Innovations Trading LLC, we are an equal opportunity employer committed to anti-discrimination practices. Our core values drive us to uphold these principles and mandates.
We strictly prohibit any form of discrimination or harassment and provide equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, national origin, or any other protected characteristic.
We adhere to both the spirit and letter of all applicable laws and regulations.Salary:
From AED2,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Experience:
- Customer success: 1 year (preferred)
Language:
- English (preferred)
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