Head of Retention

2 weeks ago


Dubai, Dubai, United Arab Emirates ExpressVPN Full time

Head of Retention | ExpressVPN DubaiAre you a growth expert with a proven track record of accelerating customer LTV who is keen to take on a leadership position? At Kape Privacy, we stand at the forefront of consumer SaaS privacy apps, boasting renowned brands like ExpressVPN, CyberGhost, and PIA.

We're looking for a Head of Retention, specializing in Retention and Monetization, to become a key player in our team.

As the guiding force behind our Monetization and Retention squad, you'll play a pivotal role in sculpting the future of our B2C Privacy Apps on a global scale.

Head of Retention | ExpressVPN Dubai | Apply NowProven Leadership:

We're seeking a leader who has not only led but shaped high-performing teams in the intricate landscape of growth, retention, and monetization within a company.

Your leadership goes beyond titles; it's about inspiring innovation, fostering a strong collaborative mindset, and achieving results that elevate the organization.


Cross-Functional Collaboration:

Whilst you excel as a leader, collaboration is in your DNA and a critical element for how you get things done.

Your adept collaboration skills extend seamlessly across technical, marketing, and customer success teams, recognizing that unity among these functions is vital for success.

Your ability to harmonize diverse perspectives and skill sets aligns with our holistic approach to growth, retention, and monetization.

Strategic Analytical Leadership:
Demonstrated experience in analyzing and interpreting data to drive strategic decision-making.

You should thrive on leveraging analytics metrics, including but not limited to consumer churn, resurrection, winback, upsell, add-ons, renewals, and LTV, to uncover opportunities and optimize performance.


Organizational Builder:
A visionary leader who is excited about building and enhancing organizational structures.

You will play a key role in creating a unified retention ecosystem by collaborating closely with cross-functional teams, fostering a culture of collaboration, and contributing to the development of high-performing teams.


Challenge-Ready Mindset:

Ready for a challenge? We are looking for someone who is not just a retention expert but also eager to lead, manage, and inspire a high-performing global team of 2-3 marketers.

This role is designed for an individual who sees challenges as opportunities for growth and is excited to cultivate future leaders within our business.


Expert in Growth for Retention and Monetization:
Showcase your expertise in driving growth specifically tailored for retention and monetization.

Your proven track record in developing and executing strategies that enhance customer lifetime value and maximize monetization opportunities will set you apart.


Excellent Communication:
Your words are more than communication; they're able to act as a rallying cry in the organization.

With strong verbal and written skills, you articulate a simple and compelling vision and strategy that transcends the complexities of retention and monetization to the wider organization that unifies and inspires.

Don't miss out on this exciting opportunity – apply now at
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