Senior Manager Customer Retention Jobs in Dubai UAE 2023

1 week ago


Dubai, Dubai, United Arab Emirates Al Futtaim Full time
Senior Manager Customer Retention Jobs in Dubai UAE 2023 | Al Futtaim

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Description:

The Senior Manager – TCM & Customer Loyalty will lead the establishment of a business development center in close co-operation with other Al Futtaim Brands and customer service functions to ensure that all leads are managed irrespectively of their maturity.

Job Responsibilities:
  • Design initial TCM approach with L&D and external trade cycle management training company
  • Lead TCM subproject within Captive Finance project
  • Ensure all Toyota, Honda, CJD, Volvo, Automall, Used Vehicles and AFF sales staff participate in accreditation process
  • Develop and implement a customer loyalty strategy across the AFF business
  • Work closely with OEM Brand partners to deliver an aligned customer approach
Job Requirements:
  • Minimum of 5 years' experience in dealership and automotive finance operations or other relevant experience
  • TCM, retention and EoT auto-captive knowledge
  • Full working knowledge of auto finance process
  • Strong quantitative and analytical skills

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