Guest Service Agent

3 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

Board Advisors provide an excellent solution for ambitious businesses looking for growth, profitability and stability.

Increasing numbers of senior level people are turning to a portfolio career, seeking to have more control over their lives and freedom from life within a large corporate environment.

Expansion

Our aim is to continue increasing our market penetration throughout the world and therefore, we seek ambitious individuals capable of growing with us as Master Licensees in different countries.

Our Business

We operate within the Scale-Up marketplace servicing companies that ideally have between 10 and 1000 staff and likely $2m - $100m turnover although we do mentor some smaller businesses.

We work directly with the business owners as part of the Board team on a long-term, on-going basis. We also work with VCs, PEs and Funds with their portfolio companies as well as family businesses. Typically, this takes the form of working within each business between 1-10 days a month.

Our approach is to provide the highest quality Board Advisor skill set, with a strong emphasis on strategic and commercial skills, and to pro-actively engage with business owners to deliver terrific value.

We are sector agnostic and provide Director-level expert skills in finance, marketing, sales, IT, HR and Managing. We also supply Non-Executive Directors, Chairs, Mentors and Coaches.

What are the benefits?

Here are some benefits of a Master License arrangement for a licensee of Boardroom Advisors :

  • Reduced Risk: The licensee can leverage Boardroom Advisors' brand reputation, established systems and processes, and marketing support to enter a new market with confidence.
  • Access to established systems and processes: The licensee can benefit from Boardroom Advisors' proven business model, operational procedures, and best practices.
  • Access to Intellectual Property: The licensee can gain access to Boardroom Advisors' intellectual property, including trademarks and proprietary technologies.
  • Training and Support: The licensee can receive training and ongoing support from Boardroom Advisors in various areas such as product knowledge, marketing and sales, and customer service.
  • Brand Recognition: The licensee can leverage Boardroom Advisors' established brand recognition to build their own brand in the market.
  • Exclusive Territory: The licensee can operate exclusively within a specific territory or market segment.
  • Reduced Investment: The licensee can benefit from reduced investment in research and development, marketing, and other areas.
Who joins Boardroom Advisors?

All our Advisors "have been there, seen it and done it". They are predominantly well qualified, all have scaled businesses, been real life Managing Directors or CEOs in business, and all our Advisors get a real buzz out of our clients' success.

To join Boardroom Advisors, you will need to :
  1. Share our values. We believe that successful businesses not only need outstanding commercial skills but require a strong and aligned culture in which to thrive.
  2. Demonstrate that you have a strong empathy towards entrepreneurs in the Scale-Up marketplace as well as VCs, PEs and Fund portfolio companies.
  3. Have the ability to fund yourself outside of joining our team. We are non-exclusive, no cost and no obligation.
  4. Team energy. We require individuals who can put all their energies into being part of our team.
What is the arrangement for Master Licensees?

Master Licensees have exclusive territorial rights to using the Boardroom Advisors brand, web site, case studies, business model, marketing systems, processes etc for a period of years. We provide initial induction, training and ongoing support starting with weekly meetings and phasing over to monthly Board Meetings over time where we provide strategic help and advice.

In exchange for helping to get the business up and running, we ask for a small initial commitment fee, a 10% royalty and a 10% shareholding in the licensee company.

How do you deliver your services to a business?

Following the initial meeting with a prospect business by a Regional Director, Boardroom Advisors introduces the appropriate Advisor to the business owner and ascertains the objectives and anticipated outcomes.

Work is on an agreed package or number of days per month; or occasionally the delivery is an initial project with the opportunity to develop into a package or on-going days per month engagement.

For each business there is a lead Advisor and a Regional Director. This team approach helps foster a stronger B2B relationship and business loyalty.

What type of work does Boardroom Advisors undertake?

Our work covers all aspects of a Board Advisor role in a successful business. Our aim is to establish long-term involvement with a business, generating regular income streams, rather than work on projects. Engagements are extremely varied and dependent upon the business needs and the stage of development the company has reached.

For more information contact Founder and CEO John Courtney and book an initial Zoom call at emailprotected

  • Reservations and Guest Services Agent

    2 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotels and Resorts MEA Full time

    We are seeking a highly motivated and enthusiastic Reservations and Guest Services Agent to join our team at Millennium Hotels and Resorts MEA. As a key member of our front-line staff, you will be responsible for delivering exceptional customer experiences through our hotel's reservations process.Main Responsibilities:Interact with guests to understand their...

  • Agent – Service Center

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

    Job Description PRIMARY RESPONSIBILITIES: Guest Service Responsibilities The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently high quality. The...

  • Service Center Agent

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit International Full time

    Job DescriptionPRIMARY RESPONSIBILITIES:Guest ServiceResponsibilitiesThe Service Center Agent is working in a centralarea because she/he receives all the calls from outside the hoteland coordinates the internal calls.The Service Center Agent mustensure that all tasks performed are procedurally correct, timelyand of a consistently quality.The Service Center...

  • Anantara Hotels

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    At Anantara Hotels & Resorts, we are seeking a highly skilled and experienced Guest Service Agent to join our team. The successful candidate will be responsible for providing exceptional guest service, handling guest inquiries, and ensuring a seamless stay for our discerning guests.The ideal candidate will have a strong passion for excellent service,...

  • Guest Service Agent

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    About theRole: The Guest ServiceAgent (Receptionist role) is the front liner under the generaldirection of the Front Office and within the limits of theestablished hotel policies and procedures who oversees and directsall aspects of the guest relation functions to achieve the highestpossible guestsatisfaction. Duties andResponsibilities: Toanticipate...

  • Guest Service Agent

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    About theRole: The Guest ServiceAgent (Receptionist role) is the front liner under the generaldirection of the Front Office and within the limits of theestablished hotel policies and procedures who oversees and directsall aspects of the guest relation functions to achieve the highestpossible guestsatisfaction. Duties andResponsibilities: Toanticipate...

  • Guest Experience Agent

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full time

    Respond to a wide variety of guest requests by accurately essing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Supervises day-to-day performance of team by reporting to Front Office Manager. Handles all guest interactions with the...

  • Luxury Hotel Guest Services Coordinator

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    Company OverviewAnantara, a luxury hospitality brand, connects guests to genuine places and stories through personal experiences and heartfelt hospitality in exciting destinations.From islands to cosmopolitan cities, our luxury hotels provide unique journeys rich in discovery.Job DescriptionWe're seeking a skilled Guest Service Agent to anticipate guest...

  • Guest Experience Agent

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full time

    Respond to a wide variety of guestrequests by accurately essing the guest needs and requests and thenadding personal recommendations and touches to achieve maximumcustomer satisfaction while complying with all FourSeasons' policies.Supervisesday-to-day performance of team by reporting to Front OfficeManager.Handles all guest interactions withthe highest...

  • Guest Experience Agent

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full time

    Respond to a wide variety of guestrequests by accurately essing the guest needs and requests and thenadding personal recommendations and touches to achieve maximumcustomer satisfaction while complying with all FourSeasons' policies.Supervisesday-to-day performance of team by reporting to Front OfficeManager.Handles all guest interactions withthe highest...

  • Service Center Agent Position

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Dubai Full time

    Job OverviewAs a Service Center Agent at Dusit Thani Dubai, you will play a vital role in ensuring that guests have an exceptional experience. This is a fantastic opportunity to join our team and contribute to the success of our hotel.Key ResponsibilitiesWe are seeking a highly skilled and motivated individual to join our Customer Service team as a Service...

  • Guest Services Coordinator

    1 day ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotel Full time

    About the RoleThe Reservations Agent will be responsible for processing and confirming guest room reservations, inputting all reservations into the computer, and attending to inquiries, complaints, and requests regarding reservations.Maintain effective communication with clients on all reservations made.Process and confirm guest room reservations made by...

  • Guest Service Representative Role

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Dubai Full time

    About the RoleWe are currently seeking a highly skilled and motivated individual to join our team as a Service Center Agent. In this role, you will be responsible for handling guest inquiries, resolving issues, and providing exceptional service to our guests. You will also be responsible for maintaining accurate records and reporting any issues or concerns...

  • International Guest Services Expert

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    About this Role:The Guest Services Agent is a vital member of our front office team, responsible for delivering exceptional service to our valued guests. This role demands a high level of professionalism, attention to detail, and effective communication skills.Main Responsibilities:Anticipate guest needs and respond promptly to inquiries in a friendly and...

  • Guest Experience Ambassador

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    We are seeking a highly skilled and experienced Guest Experience Ambassador to join our team as a Guest Service Agent. The successful candidate will be responsible for providing exceptional guest service, handling guest inquiries, and ensuring a seamless stay for our discerning guests.Responsibilities:To anticipate guest needs and handle guest inquiries in a...

  • Guest Service Ambassador

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    Key ResponsibilitiesThis role involves:Anticipating guest needs and handling inquiries with exceptional service.Providing complete knowledge of the hotel product, including room types, rates, features, food and beverage outlets, spa facilities, and other properties.Taking personal responsibility for delivering high-quality service that meets the highest...

  • Guest Service Agent Chinese Speaker

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner. To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties. To take personal responsibility for the service and attitude...

  • Guest Experience Coordinator

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels & Resorts Full time

    **Job Summary:**We are seeking a highly skilled Guest Service Agent to join our team at Anantara Hotels & Resorts. The ideal candidate will have previous experience in a similar role and be able to provide exceptional service to guests.**Main Duties and Responsibilities:**To provide personalized service to guests and ensure their needs are met promptly.To...

  • Guest Service Ambassador

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Job Summary:The Guest Service Ambassador will lead the Guest Relations team, ensuring operational excellence and team training. They will be responsible for managing guest queries and ensuring high customer service standards.The ideal candidate will have strong communication skills and a customer service-oriented mindset. Relevant experience in hospitality,...

  • Guest Service Agent Seasonal-6 months

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    About theRole: The Guest ServiceAgent (Receptionist role) is the front liner under the generaldirection of the Front Office and within the limits of theestablished hotel policies and procedures who oversees and directsall aspects of the guest relation functions to achieve the highestpossible guestsatisfaction. Duties andResponsibilities: Toanticipate...