Guest Experience Manager

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Key Responsibilities

The Front Desk Agent is responsible for:

  • Welcoming Guests: Welcome guests warmly upon arrival and ensure a smooth check-in process.
  • Managing Reservations: Manage room reservations, making changes or cancellations as needed.
  • Assisting Guests: Provide assistance to guests with queries about hotel services, local attractions, and amenities.
  • Handling Payments: Manage guest accounts and process payments.
  • Coordinating Hotel Services: Coordinate with various hotel departments to ensure seamless delivery of hotel services.

Benefits:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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