Guest Service Agent Gym Emiratis Only

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Hotels Full time

What are we lookingfor

Guest ServiceAgents serving Hilton brands are always working on behalf of ourGuests and working with other Team Members. To successfully fillthis role you should maintain the attitude behaviours skills andvalues that follow:

  • Previousexperience in a customerfocusedindustry
  • Positive attitude and goodcommunication skills
  • Commitment to delivering ahigh level of customer service
  • Excellentgrooming standards
  • Calm efficient and organizedwith great attention to detail
  • Ability tomultitask while maintaining a positive attitude when working with aGuest
  • Professional manner with an emphasis onhospitality and guest service
  • Ability to workon your own and as part of a team
  • Competentlevel of IT proficiency

It would beadvantageous in this position for you to demonstrate the followingcapabilities anddistinctions:

  • Previous experience incash handling
  • Experience in the hotel leisureand/or entertainment sectors
  • Conflictresolutionexperience

Whatwill it be like to work forHilton

Hilton isthe leading global hospitality company spanning the lodging sectorfrom luxurious fullservice hotels and resorts to extendedstaysuites and midpriced hotels. For over a century Hilton has offeredbusiness and leisure travelers the finest in accommodations serviceamenities and value. Hilton is dedicated to continuing itstradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the lightand warmth of hospitality unites us as a team to create remarkablehospitality experiences around the world every day. And our amazingTeam Members are at the heart of itall

AGuest Service Agent provides reception services for Guests tocontribute to an overall exceptional experience from checkinthrough checkout and complete audits asrequired.

What will I bedoing

AsGuest Service Agent you will serve on the Gym team to provideservices for Guests to contribute to an overall exceptionalexperience. A Guest Service Agent truly influences the firstimpressions of our Guests and therefore are responsible forperforming the following tasks to the higheststandards:

  • Achieve positive outcomesfrom Guest queries in a timely and efficientmanner
  • Manage the desk in thegym
  • Ensure that the Guest Service Manager iskept fully aware of any relevant feedback from guests and or otherdepartments
  • Demonstrate a high level ofcustomer service at all times
  • Attendappropriate training courses
  • Demonstrate aknowledge of general product knowledge necessary to perform dailyduties
  • Use the correct procedures regarding theacceptance of foreign currencies credit cards and cash inaccordance with the hotel credit policy
  • Complywith hotel security fire regulations and all health and safetylegislation
  • Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems
  • Follow company brandstandards
  • Assist other departments asnecessary

EOE/AA/Disabled/Veterans

RequiredExperience:

UnclearSeniority

Key Skills
Restaurant Experience,Customer Service,HotelExperience,Taleo,Hospitality Experience,Cashiering,Food SafetyExperience,Guest Relations Experience,Animal Handling,FrontDesk,Guest Services,Phone Etiquette
EmploymentType : Full-Time
Experience: years
Vacancy: 1

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