Cloud Customer Success Manager

3 weeks ago


Dubai, United Arab Emirates myGwork Full time

AdditionalResponsibilities

  • Main contact for Oraclecustomers.
  • Manages the accountability for bothcloud services and customers.
  • Develop andmaintain relationships with senior management across lines ofbusiness and third parties.
  • Plan and deploysupport activities to ensure effective delivery within agreedbudgetary constraints.
  • Advise the account oneffective and efficient way to use Oracle support services andproducts, tools, systems, interfaces, andprocedures.
  • Assure and improve the quality ofthe service, and maintain accurate accountinformation.
  • Communicate opportunities forcustomers to engage with Oracle such as technical events andbusiness seminars.

Qualifications

  • 10+ years of Customer SuccessManagement experience within EnterpriseSoftware.
  • Retail Experience with anunderstanding of how the customer runs their business is aplus
  • Cloud Technicalknowledge
  • Experience within a Service Deliveryenvironment
  • Executive Sponsorship &Collaboration
  • A fully proficient practitionerwho can communicate at all levels within the account and createopportunities for the client to grow and improve their Oracleproducts and services.
  • Proven ability to becustomer-focused, and develop acumen to cultivate and developlasting customer relations.
  • Must be a SelfStarter who can demonstrate the ability to work autonomously andindependently
  • Previous experience with OracleSolutions is preferred.


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