Cloud Customer Success Manager

3 weeks ago


Dubai, United Arab Emirates myGwork Full time

Additional Responsibilities

  • Main contact for Oracle customers.
  • Manages the accountability for both cloud services and customers.
  • Develop and maintain relationships with senior management across lines of business and third parties.
  • Plan and deploy support activities to ensure effective delivery within agreed budgetary constraints.
  • Advise the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.
  • Assure and improve the quality of the service, and maintain accurate account information.
  • Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

Qualifications

  • 10+ years of Customer Success Management experience within Enterprise Software.
  • Retail Experience with an understanding of how the customer runs their business is a plus
  • Cloud Technical knowledge
  • Experience within a Service Delivery environment
  • Executive Sponsorship & Collaboration
  • A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and improve their Oracle products and services.
  • Proven ability to be customer-focused, and develop acumen to cultivate and develop lasting customer relations.
  • Must be a Self Starter who can demonstrate the ability to work autonomously and independently
  • Previous experience with Oracle Solutions is preferred.


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