Customer Success Manager

1 week ago


Dubai, Dubai, United Arab Emirates Genesys Full time

Customer Success Manager | Genesys DubaiGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale.

As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Visit Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do:
their very best.

Your potential is waiting; why are you?Customer Success Manager | Genesys Dubai | Apply NowWhat You'll Do:
The primary responsibilities for this role include (but are not limited to).Manage a portfolio of customers serving as their primary business point of contact throughout their CX journeyUnderstand customers' business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)

Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomesPromoting continuous growth through the relevant innovation pathEstablish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectivesDrive continuous improvement of customer advocacy measuresPrepare and deliver territory plans to define account strategies and align resourcesEstablish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:

Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possibleProfessional Services to ensure that implementations progress smoothly to go-liveRenewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenueSales to identify cross-sell/up-sell opportunities and drive incremental bookingsAd-hoc duties as directed by ManagementTake on and assist in driving internal strategic initiatives and continuous improvement programs.

You've been there and done this...5+ years experience in a technology-related fieldBachelor's Degree in a technology- or business-related fieldExcellent Interpersonal, Presentation Skills – Both Written And VerbalPositive attitude and high willingness to learnLeadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customersExperience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platformsRequired: Arabic & English Languages

Nice to have:
Turkish LanguageDon't miss out on this exciting opportunity – apply now at
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