Cloud Customer Success Manager

1 week ago


Dubai, Dubai, United Arab Emirates MyGwork Full time
Manages the accountability for both cloud services and customers.
Develop and maintain relationships with senior management across lines of business and third parties.
Plan and deploy support activities to ensure effective delivery within agreed budgetary constraints.

Advise the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.

Assure and improve the quality of the service, and maintain accurate account information.
Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Qualifications10+ years of Customer Success Management experience within Enterprise Software.

Retail Experience with an understanding of how the customer runs their business is a plusCloud Technical knowledgeExperience within a Service Delivery environmentA fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and improve their Oracle products and services.

Proven ability to be customer-focused, and develop acumen to cultivate and develop lasting customer relations.

Must be a Self Starter who can demonstrate the ability to work autonomously and independentlyPrevious experience with Oracle Solutions is preferred.


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