Customer Service Representative
1 month ago
Responds to customer queries (inbound andoutbound) in friendly, professional and supportiveway
Ensures compliance with agreedKPIs
Demonstrates politeness, poise, dignityand emotional maturity in handling calls; handles difficult caseswith required frequency and quality
Deals withenquiries independently taking ownership for the issue until asatisfactory outcome has been reached for thecustomer
Identifies the nature ofcustomer’s enquiry and offers him all possible help inquickest possible time using technical knowledge and data seekingcapabilities
Cleary communicates reasons forconcerns/ issues to the customer and maintainscontact
Forwards more sophisticated/ complexquestions/ requests (e.g. ITSD, Complaint Management) to SecondLevel for further escalation.
Escalatescustomer issues to Team Leader or Back Office Team if satisfactoryoutcome for the customer cannot be achieved via standardprocedures
Identifies sales opportunities andinforms the customer of relevant products and services ifapplicable
Keeps records on all customerrequests in order to ensure reliable and timely tracking ofcustomer requests
Ensure positive corporateimage ensuring compliance with company's policies,procedures and guidelines
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Customer Service Representative
3 weeks ago
Ajman, United Arab Emirates FAM Holding LLC Full timeWe are looking for an experienced customer service representative to work primarily to achieve the level of customer satisfaction to enhance this level as much as possible and to meet the needs of customers in line with their expectations. Tasks/ Responsibilities: 1. At least 3 years' experience in a similar field to manage customer service queries and...
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Customer Service Representative
2 weeks ago
Ajman, United Arab Emirates FAM Holding LLC Full timeWe are looking for a experienced customer service representative to work primarily to achieve the level of customer satisfaction and to enhance this level as much as possible and to meet the needs of customers in line with their expectations. Tasks/ Responsibilities: 1. Helping customers overcome the problems they face. 2. Achieving and ensuring customer...
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Customer Service Representative
2 weeks ago
Ajman, Ajman, United Arab Emirates FAM Holding LLC Full timeWe are looking for an experienced customer service representative to work primarily to achieve the level of customer satisfaction to enhance this level as much as possible and to meet the needs of customers in line with their expectations.Tasks/ Responsibilities:At least 3 years' experience in a similar field to manage customer service queries and...
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Customer Service Representative
7 days ago
Ajman, United Arab Emirates Evsye Easy Source Cleaning Service Full time**Responsibilities**: - Greet and welcome visitors, clients, and employees with a professional and friendly demeanor. - Manage the reception area, ensuring it is clean, organized, and presentable at all times. - Handle incoming and outgoing calls, mail, packages, and deliveries. - Maintain accurate and up-to-date employee directories and contact lists. -...
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Customer Service Representative
3 weeks ago
Ajman, United Arab Emirates Wshaq Perfumes L.L.C Full timeWe are looking for a **freshly Graduate ( in mass communication /media is a plus) and **passionate _**Arabic Speaking female CUSTOMER SERVICE REPRESENTATIVE **_to join the team. You should have a holistic view of the digital landscape and a **deep understanding of the sales funnel and customer journey in the UAE market**. An excellent digital experience,...
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Customer Service Representative
4 weeks ago
Ajman, United Arab Emirates Tafaseel Full timeCustomer Service Representative (Handicapped Only) Number of Vacancies: 20 - Management and resolve customer complaints/queries. - Identify and escalate issues to supervisors. - Provide service information to customers. - Document all call information according to standard operating procedures. - Follow up customer calls where necessary. - Complete call...
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Customer Service Representative
1 week ago
Ajman, United Arab Emirates CLINICA MEDICAL CENTER Full timeQUALIFICATIONS: ATLEAST 1 -YEAR OF EXPERIENCE AS A MEDICAL RECEPTIONIST/CALL CENTER REPRESENTATIVE ENGLISH/ARABIC SPEAKING JOB DESCRIPTION: Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. Keeps...
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Customer Service Representative
1 week ago
Ajman, United Arab Emirates CLINICA MEDICAL CENTER Full timeQUALIFICATIONS: ATLEAST 1 -YEAR OF EXPERIENCE AS A MEDICAL RECEPTIONIST/CALL CENTER REPRESENTATIVE ENGLISH/ARABIC SPEAKING UAE NATIONALS JOB DESCRIPTION: Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone, and answering or referring...
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Customer Service Executive
3 weeks ago
Ajman, United Arab Emirates Flex Group Full timeWe are looking for a qualified **Female Arabic Customer Support Executive for our Ajman and Sharjah Branch **to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible...
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Customer Service
7 days ago
Ajman, United Arab Emirates FAM Holding LLC Full timeA fast growing Carpet Cleaning Company in Dubai is looking for a rockstar Customer Service Representative. **Responsibilities**: - Ensure utmost customer satisfaction from interacting with the Company and receiving company services - Analyze customer feedback, analyze sample customer service interactions and design improvements to achieve higher customer...
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Senior Customer service representatives
3 weeks ago
ajman, United Arab Emirates G4S Full timeSenior Customer service representatives (Technical background) Arabic Speaker onlyQualifications/skills Should have excellent communication skills in English and Arabic Languages Bachelor degree In telecom Eng, CS, CIS, Computer Eng, any related degree Knowledgeable in Networking, GSM, landline, troubleshooting, customer service. Candidates with experience...
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Customer Service Representative
2 weeks ago
Ajman, United Arab Emirates Firex Technologies LLC Full time**Responsibilities**: - Answer incoming customer phone calls and take appropriate action for each call. - Maintain customer satisfaction ratings based on explicit criteria set forth by the company. - Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. - Input data into the...
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Customer Service Representative
1 month ago
Ajman, United Arab Emirates Sundus Full timeResponds to customer queries (inbound and outbound) in friendly, professional and supportive wayEnsures compliance with agreed KPIsDemonstrates politeness, poise, dignity and emotional maturity in handling calls; handles difficult cases with required frequency and qualityDeals with enquiries independently taking ownership for the issue until a satisfactory...
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Customer Service Representative
4 weeks ago
Ajman, United Arab Emirates Sundus Full timeResponds to customer queries (inbound and outbound) in friendly, professional and supportive wayEnsures compliance with agreed KPIsDemonstrates politeness, poise, dignity and emotional maturity in handling calls; handles difficult cases with required frequency and qualityDeals with enquiries independently taking ownership for the issue until a satisfactory...
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Customer Service Representative
2 weeks ago
Ajman, Ajman, United Arab Emirates Sundus Full timeResponds to customer queries (inbound andoutbound) in friendly, professional and supportivewayEnsures compliance with agreedKPIsDemonstrates politeness, poise, dignityand emotional maturity in handling calls; handles difficult caseswith required frequency and qualityDeals withenquiries independently taking ownership for the issue until asatisfactory outcome...
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Customer Service Representative
1 month ago
ajman, United Arab Emirates Sundus Full timeResponds to customer queries (inbound and outbound) in friendly, professional and supportive wayEnsures compliance with agreed KPIsDemonstrates politeness, poise, dignity and emotional maturity in handling calls; handles difficult cases with required frequency and qualityDeals with enquiries independently taking ownership for the issue until a satisfactory...
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Customer Service Representative
4 weeks ago
ajman, United Arab Emirates Sundus Full timeResponds to customer queries (inbound and outbound) in friendly, professional and supportive wayEnsures compliance with agreed KPIsDemonstrates politeness, poise, dignity and emotional maturity in handling calls; handles difficult cases with required frequency and qualityDeals with enquiries independently taking ownership for the issue until a satisfactory...
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Customer Service Representative
2 weeks ago
Ajman, Ajman, United Arab Emirates Sundus Full timeResponds to customer queries (inbound and outbound) in friendly, professional and supportive wayEnsures compliance with agreed KPIsDemonstrates politeness, poise, dignity and emotional maturity in handling calls; handles difficult cases with required frequency and qualityDeals with enquiries independently taking ownership for the issue until a satisfactory...
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Customer Service Representative
2 weeks ago
Ajman, Ajman, United Arab Emirates Sundus Full timeResponds to customer queries (inbound and outbound) in friendly, professional and supportive wayEnsures compliance with agreed KPIsDemonstrates politeness, poise, dignity and emotional maturity in handling calls; handles difficult cases with required frequency and qualityDeals with enquiries independently taking ownership for the issue until a satisfactory...
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Customer Sales Representative
3 weeks ago
Ajman, United Arab Emirates HiTech machinery general trading LLC Full timeJob Title: Customer Sales Representative Location: Ajman, UAE Company: HiTECH Machinery General Trading L.L.C About Us: HiTECH Machinery General Trading L.L.C is a leading distributor of plastic manufacturing machinery and equipment. Looking for: **Responsibilities**: Generate new leads and maintain relationships with existing customers Identify...