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Customer Service Ambassador
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Customer Service Representative
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Sales Representative
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Service Excellence Representative
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Customer Experience Specialist
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Ajman, Ajman, United Arab Emirates Sundus Full timeJob Summary:Sundus is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through responsive and professional communication.Key Responsibilities:Respond to customer inquiries in a...
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Customer Care Agent
1 month ago
Ajman, Ajman, United Arab Emirates Sundus Full timeRole OverviewAs a Customer Service Representative at Sundus, you will be the first point of contact for our valued customers. Your primary responsibility will be to address customer inquiries with a focus on delivering exceptional service.Key ResponsibilitiesEngagement: Respond to customer inquiries, both inbound and outbound, with a friendly and...
Customer Service Representative
3 months ago
Ensures compliance with agreedKPIs
Demonstrates politeness, poise, dignityand emotional maturity in handling calls; handles difficult caseswith required frequency and quality
Deals withenquiries independently taking ownership for the issue until asatisfactory outcome has been reached for thecustomer
Identifies the nature ofcustomer's enquiry and offers him all possible help inquickest possible time using technical knowledge and data seekingcapabilities
Cleary communicates reasons forconcerns/ issues to the customer and maintainscontact
Forwards more sophisticated/ complexquestions/ requests (e.g. ITSD, Complaint Management) to SecondLevel for further escalation.
Escalatescustomer issues to Team Leader or Back Office Team if satisfactoryoutcome for the customer cannot be achieved via standardprocedures
Identifies sales opportunities andinforms the customer of relevant products and services ifapplicable
Keeps records on all customerrequests in order to ensure reliable and timely tracking ofcustomer requests
Ensure positive corporateimage ensuring compliance with company's policies,procedures and guidelines
