Service Reception Manager

3 weeks ago


abu dhabi, United Arab Emirates AL TAYER GROUP LLC Full time
Receive customers in a professional manner providing them with accurate and timely information on their service needs. Accurately inform Service Advisors of customer needs and record information accordingly. Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested. Organize and manage the shuttle service and accurately maintain the log of the service. Maintain log books for courtesy cars. Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors. Ensure service advisors follow the process in receiving/ delivering vehicles. Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved. Follow up on WIP, analyse delays and intimate the customer on reasons for delays in delivery. Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
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