Service Reception Manager

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates AL TAYER GROUP LLC Full time
  • Receive customers in a professional manner providing them with accurate and timely information on their service needs.
  • Accurately inform Service Advisors of customer needs and record information accordingly.
  • Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.
  • Organize and manage the shuttle service and accurately maintain the log of the service. Maintain log books for courtesy cars.
  • Effectively handle customer complaints. Patiently address issues and discuss the same with the Service Advisors.
  • Ensure service advisors follow the process in receiving/ delivering vehicles.
  • Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.
  • Follow up on WIP, analyse delays and intimate the customer on reasons for delays in delivery.
  • Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.

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