Service Reception Supervisor

4 weeks ago


Abu Dhabi, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**
To Ensure courteous and professional handling of the customer during the latter's visit to Toyota workshops to guarantee Customer Satisfaction and Retention.

**What you will do**
- Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction.
- Ensure high level of Customer Satisfaction for customer Retention and business development.
- Carry out pre-booking of vehicles for Service to ensure proper workshop loading.
- Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands.
- Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.
- Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.

**Required Skills to be successful**
- Ability to provide outstanding customer service
- Ability to maintain strong administration and presentation skills
- Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees.
- Ability to operate all equipment necessary to perform their job.

**About the Team**
The team is a group of 8, highly motivated, collaborative and fun.All of them will be reporting to the reception supervisor who will be reporting to After Sales Manager.

**What equips you for the role**
- Bachelor’s degree/University degree or equivalent experience
- Minimum Experience: 3 to 5 years of experience in automotive industry or similar role.



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