Reception Guest Services Agent

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Premier Inn Hotels Full time

Looking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career?

This may be the place for you
Your passion and energy will be infection as you welcoming our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

What will I be doing?

· Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.

· Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests

· Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations

· Identify corporate leads and build long-term relationships

· Drive online name mentions and promote customer feedback

· Understand the online guest's feedback and explore options for improvement

· Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationaries

· Effectively communicate with all departments on all guests' requests and complaints for smooth service delivery

· Ensure safety of all guest in line with the safety procedures and guideline

Requirements

Customer-oriented approach.

· Excellent communication skills.

· Strong attention to details.

· Flexible, agile and able to work under pressure.

· Ability to work both independently and in a team.

· Proactive and excellent organizational skills.

· Ability to provide exceptional customer service to our guests.

Experience

· You will be likely to have minimum of one year experience in Reception department of a hotel.

· Knowledge of Opera (PMS).

· High School Diploma preferred.

· Arabic language is an advantage

Benefits
We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people's skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a 'promote from within' culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

Job Types: Full-time, Permanent

Pay: Up to AED2,025.00 per month

Experience:

  • hospitality: 1 year (Preferred)

#J-18808-Ljbffr

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Gym team, to provide services for Guests to contribute to an overall exceptional experience.A Guest Service Agent...

  • EN - Reception Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Grand Mercure international business hotels Full time

    Reception AgentFirst impressions are everything As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with usWhat you will be doing:Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a...

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Oaks Hotels Full time

    Company DescriptionOur ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips.The primary responsibility of a guest service agent is to...

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

    Job Scope: To ensure that the duties at the reception are run efficiently, providing outstanding guest service, assisting guest and maintaining a calm, professional environment at all times. Maintain good appearance and adheres to the hotel's Appearance Standards. Be aware and updated of the hotel and local services and appropriate timings of operation....

  • Guest Services Executive

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Worldwide, Inc. Full time

    A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Services Executive, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...

  • Guest Services Agent

    4 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Synopsis Receive and process customer requests, and enquiries and address complaints by providing excellent customer service, to increase customer satisfaction and ensure smooth running of operations at the airport. AccountabilitiesPerform a wide range of airport services (e.g. guest/baggage handling, check-in and boarding operations, tickets and boarding...

  • Guest Services Agent

    2 months ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Synopsis Receive and process customer requests, and enquiries and address complaints by providing excellent customer service, to increase customer satisfaction and ensure smooth running of operations at the airport. AccountabilitiesPerform a wide range of airport services (e.g. guest/baggage handling, check-in and boarding operations, tickets and boarding...

  • Guest Services Executive

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Worldwide, Inc. Full time

    Job DescriptionJob Number:Guest Services Executive - Conrad Abu Dhabi Etihad Towers(Job Number:HOT0AMJF)Work LocationsWork Locations:Conrad Abu Dhabi Etihad TowersEtihad Towers West CornicheAbu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete...

  • Yas Island Guest Services Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Farah Experiences Full time

    The Inbound Guest Services Agent is to provide our Guests with a world class service according to our Yas Island guest experience ethos. He/she will create memorable vacation planning experiences utilising exemplary sales techniques, solid guest service skills, and strong attention to detail. Meeting or exceeding established booking conversion rates, average...

  • Guest Services Executive

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing? As Guest Services Executive, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...

  • Guest Services Executive

    1 month ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Services Executive provides reception services for Guests to contribute to an exceptional experience from check-in through check-out and complete audits as needed.Responsibilities:Achieve positive outcomes from Guest queries promptly and efficientlyEnsure an efficient reception experience, including check-in/out, and auditsProvide relevant feedback...

  • Guest Services Operative

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full time

    We are looking for a Guest Services Operative to be the key interface between organization and the customers using the facilities within the complex. Undertake day-to-day operational duties as assigned by the duty manager while providing a high standard of guest services within the facility. Visa & Health insurance will be provided.Requirements: Minimum...

  • Guest Service Officer

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Andaz Capital Gate Abu Dhabi Full time

    SummaryYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms DivisionQualifications:Diploma/qualification in Hospitality or Tourism Management

  • Guest Service Operative

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates MASADIR HR SERVICES Full time

    Hiring Guest service operatives FOR 6 MONTHS CONTRACTUAL POSITION for our client from sports entertainment management industry.KINDLY READ THE BELOW MENTIONED REQUIREMENTS. KINDLY SHARE YOUR RESUME TO THE GIVEN EMAIL ADDRESS ONLY.JOB DESCRIPTION:Attend to all the customer's requirements Managing the reception deskShare information regarding the services...

  • Guest Experience Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Guest Experience Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Guest Relation Executive

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

    Property Shop Investment is a prominent and customer-centric real estate company known for its dedication to excellence and client satisfaction. With a reputation for providing top-quality services in the real estate market, we are now seeking a Guest Relations Agent to join our team.Job Overview:As a Guest Relations Agent at PSI, you will be the first point...

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates MINOR Hotels Full time

    To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. To take personal responsibility for the service and...

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Abu Dhabi Al Bustan Full time

    Company Description- "Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...