Reception Guest Services Agent

3 weeks ago

Abu Dhabi, United Arab Emirates Premier Inn Hotels Full time

Looking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career?

This may be the place for you
Your passion and energy will be infection as you welcoming our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

What will I be doing?
- Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
- Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
- Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
- Identify corporate leads and build long-term relationships
- Drive online name mentions and promote customer feedback
- Understand the online guest’s feedback and explore options for improvement
- Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
- Ensure safety of all guest in line with the safety procedures and guideline

**Requirements**:
Customer-oriented approach.
- Excellent communication skills.
- Strong attention to details.
- Flexible, agile and able to work under pressure.
- Ability to work both independently and in a team.
- Proactive and excellent organizational skills.
- Ability to provide exceptional customer service to our guests.

Experience
- You will be likely to have minimum of one year experience in Reception department of a hotel.
- Knowledge of Opera (PMS).
- High School Diploma preferred.
- Arabic language is an advantage

**Benefits**:
We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

**Job Types**: Full-time, Permanent

Pay: Up to AED2,025.00 per month

**Experience**:

- hospitality: 1 year (preferred)

  • Reception Guest Services Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Premier Inn Hotels Full time

    Looking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career?This may be the place for youYour passion and energy will be infection as you welcoming our guests and support them through their check in and check out procedure. Your natural down to earth...

  • En - Reception Agent

    3 weeks ago

    Abu Dhabi, United Arab Emirates GRAND MERCURE Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Gym team, to provide services for Guests to contribute to an overall exceptional experience.A Guest Service Agent...

  • EN - Reception Agent

    1 month ago

    Abu Dhabi, United Arab Emirates Grand Mercure international business hotels Full time

    Reception AgentFirst impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What you will be doing:Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a...

  • Reception Guest Services Agent

    3 weeks ago

    Abu Dhabi, United Arab Emirates Premier Inn Hotels Full time

    Looking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career? This may be the place for you! Your passion and energy will be infection as you welcoming our guests and support them through their check in and check out procedure. Your natural down to earth...

  • Reception Guest Services Agent

    2 weeks ago

    Abu Dhabi, United Arab Emirates Premier Inn Hotels Full time

    Looking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career? This may be the place for you! Your passion and energy will be infection as you welcoming our guests and support them through their check in and check out procedure. Your natural down to earth...

  • Reception Guest Services Agent

    3 weeks ago

    Abu Dhabi, United Arab Emirates Premier Inn Hotels Full time

    Looking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career? This may be the place for you! Your passion and energy will be infection as you welcoming our guests and support them through their check in and check out procedure. Your natural down to earth...

  • EN - Reception Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Grand Mercure international business hotels Full time

    Reception AgentFirst impressions are everything As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with usWhat you will be doing:Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a...

  • Guest Service Agent

    2 months ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Gym team, to provide services for Guests to contribute to an overall exceptional experience. A Guest Service...

  • Guest Relations Agent

    4 weeks ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...

  • Guest Service Agent

    2 weeks ago

    Abu Dhabi, United Arab Emirates Royal Holiday Homes Full time

    As a guest service agent you'll be in charge of: - greeting guests at the time of their check-in. - inspection of our Holiday homes after each guest check out/ making sure that everything is in place. - showing guests around the area/ apartment. **Salary**: AED2,500.00 per month License/Certification: - Driving license (required) Ability to Commute: -...

  • Reception Guest Services Agent

    2 weeks ago

    Abu Dhabi, United Arab Emirates Premier Inn Hotels Full time

    Looking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career? This may be the place for you! Your passion and energy will be infection as you welcoming our guests and support them through their check in and check out procedure. Your natural down to earth...

  • Guest Service Agent

    3 weeks ago

    Abu Dhabi, United Arab Emirates Oaks Hotels Full time

    **Company Description** Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips. The primary responsibility of a guest service agent is...

  • Guest Service Agent

    4 weeks ago

    Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

    **Job Scope**: To ensure that the duties at the reception are run efficiently, providing outstanding guest service, assisting guest and maintaining a calm, professional environment at all times. - Maintain good appearance and adheres to the hotel’s Appearance Standards. - Be aware and updated of the hotel and local services and appropriate timings of...

  • Guest Experience Agent

    4 weeks ago

    Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full time

    Respond to a wide variety of guestrequests by accurately assessing the guest needs and requests andthen adding personal recommendations and touches to achieve maximumcustomer satisfaction while complying with all FourSeasons’ policies.Supervisesday-to-day performance of team by reporting to Front OfficeManager.Handles all guest interactions withthe highest...

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Oaks Hotels Full time

    Company DescriptionOur ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips.The primary responsibility of a guest service agent is to...

  • Guest Experience Agent

    4 weeks ago

    Abu Dhabi, United Arab Emirates Four Seasons Hotels and Resorts Full time

    Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.Supervises day-to-day performance of team by reporting to Front Office Manager.Handles all guest interactions with...

  • Guest Relations Agent

    2 weeks ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    Guest Relations Agent - Hilton Abu Dhabi Yas Island A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform...

  • Guest Service Agent

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

    Job Scope: To ensure that the duties at the reception are run efficiently, providing outstanding guest service, assisting guest and maintaining a calm, professional environment at all times. Maintain good appearance and adheres to the hotel's Appearance Standards. Be aware and updated of the hotel and local services and appropriate timings of operation....

  • Guest Relations Agent

    2 weeks ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...