Reception Guest Services Agent
6 months ago
Looking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career?
This may be the place for you
Your passion and energy will be infection as you welcoming our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.
What will I be doing?
- Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
- Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
- Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
- Identify corporate leads and build long-term relationships
- Drive online name mentions and promote customer feedback
- Understand the online guest’s feedback and explore options for improvement
- Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
- Ensure safety of all guest in line with the safety procedures and guideline
**Requirements**:
Customer-oriented approach.
- Excellent communication skills.
- Strong attention to details.
- Flexible, agile and able to work under pressure.
- Ability to work both independently and in a team.
- Proactive and excellent organizational skills.
- Ability to provide exceptional customer service to our guests.
Experience
- You will be likely to have minimum of one year experience in Reception department of a hotel.
- Knowledge of Opera (PMS).
- High School Diploma preferred.
- Arabic language is an advantage
**Benefits**:
We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.
Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.
At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.
We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
**Job Types**: Full-time, Permanent
Pay: Up to AED2,025.00 per month
**Experience**:
- hospitality: 1 year (preferred)
-
En - Reception Agent
6 months ago
Abu Dhabi, United Arab Emirates GRAND MERCURE Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Service Agent
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Gym team, to provide services for Guests to contribute to an overall exceptional experience. A Guest Service...
-
Guest Relations Agent
3 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeGuest Relations Agent A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP...
-
Guest Service Agent
3 weeks ago
Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time**Guest Reception**: Greet guests upon arrival, providing a friendly and efficient check-in and check-out process. - **Customer Service**: Address guest inquiries, complaints, and special requests in a professional and prompt manner, ensuring guest satisfaction. - **Reservation Management**: Handle reservations, cancellations, and modifications, both in...
-
Guest Service Agent
5 months ago
Abu Dhabi, United Arab Emirates Royal Holiday Homes Full timeAs a guest service agent you'll be in charge of: - greeting guests at the time of their check-in. - inspection of our Holiday homes after each guest check out/ making sure that everything is in place. - showing guests around the area/ apartment. **Salary**: AED2,500.00 per month License/Certification: - Driving license (required) Ability to Commute: -...
-
Guest Service Agent
6 months ago
Abu Dhabi, United Arab Emirates Oaks Hotels Full time**Company Description** Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips. The primary responsibility of a guest service agent is...
-
Reception Guest Services Agent
5 months ago
Abu Dhabi, United Arab Emirates Premier Inn Hotels Full timeLooking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career? This may be the place for you! Your passion and energy will be infection as you welcoming our guests and support them through their check in and check out procedure. Your natural down to earth...
-
Guest Relations Agent
5 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeGuest Relations Agent - Hilton Abu Dhabi Yas Island A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform...
-
Guest Relations Agent
5 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeA Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...
-
Guest Service Agent-receptionist
6 months ago
Abu Dhabi, United Arab Emirates MINOR Hotels Full timeYou will serve the needs of the business, our guests and our colleagues by ensuring that all guests and visitors are warmly and courteously welcome. You are a key representative of Minor Hotel Group anticipate needs, and handle inquiries in a helpful and attentive manner, you need to take personal responsibility for ensuring all issues related to the office...
-
Guest Service Agent-receptionist
6 months ago
Abu Dhabi, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
En - Reception Agent
3 months ago
Abu Dhabi, United Arab Emirates AccorHotel Full time**Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...
-
Guest Service Agent
4 weeks ago
Abu Dhabi, United Arab Emirates Anantara Full time**Company Description** Anantara is a global luxury hotel and resort brand rooted in Thai culture with an intrinsic sense for authentic hospitality. Found in the most captivating locations around the world - from vibrant cities to vast deserts, from lush jungles to palm-fringed beaches - our ambition is to create unforgettable memories for every guest in...
-
Guest Relation Executive
6 months ago
Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full timeProperty Shop Investment is a prominent and customer-centric real estate company known for its dedication to excellence and client satisfaction. With a reputation for providing top-quality services in the real estate market, we are now seeking a Guest Relations Agent to join our team. **Job Overview**: As a Guest Relations Agent at PSI, you will be the...
-
Guest Relation Executive
5 months ago
Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full timeProperty Shop Investment is a prominent and customer-centric real estate company known for its dedication to excellence and client satisfaction. With a reputation for providing top-quality services in the real estate market, we are now seeking a Guest Relations Agent to join our team. **Job Overview**: As a Guest Relations Agent at PSI, you will be the...
-
Guest Service Agent
6 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeJob Requirements As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay at the hotel is comfortable and enjoyable. You will be the first point of contact for guests, welcoming them to the hotel and answering any questions they may have. You will also be responsible for resolving any...
-
Guest Services Coordinator
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Emaar Dubai Full timeRoles and Responsibilities: Guest Services CoordinatorAs a valued member of our team, you will be responsible for providing exceptional guest experiences by warmly welcoming arrivals, assisting with check-in, and offering detailed information about our hotel services, local attractions, and amenities.Minimum 4 years' experience in the Hospitality industry is...
-
Guest Experience Agent
7 months ago
Abu Dhabi, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Experience Agent
7 months ago
Abu Dhabi, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Services Executive
3 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeGuest Services Executive (Russian or Arabic Speaker) - Conrad Abu Dhabi Etihad Towers A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Services Executive, you will provide reception...